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Empress Residence Resort & Spa

5.0 star property
Luxury Siem Reap hotel with full-service spa, connected to the convention centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Empress Residence Resort & Spa

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, free pool cabanas
Exterior
Lobby sitting area
Couples treatment room(s), sauna, steam room, body treatments
1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Free parking
  • Air conditioning
  • Spa
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 4 hot tubs
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Children stay free
  • Children's pool
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
The price is RM543
RM699 total
includes taxes & fees
1 Jan - 2 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double or Twin Room, City View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Superior Double or Twin Room, City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Diamond Suit Room

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Diamond Suit Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
  • 72 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, Pool View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Deluxe Double or Twin Room, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Pool View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Deluxe Family Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed

View all photos for Superior Family City View

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Superior Family City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Premier Deluxe Family Room

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Premier Deluxe Family Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
  • 90 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Premier Deluxe Twin/Double Room

1 bedroom, Frette Italian sheets, hypo-allergenic bedding, down duvets

Premier Deluxe Twin/Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Front of property

Angkor Miracle Resort & Spa

Pool
Spa
Free parking
Free WiFi
9.0 out of 10, Wonderful, (693)
The price is RM218
RM275 total
includes taxes & fees
29 Dec - 30 Dec
Angkor Miracle Resort & Spa
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About the area

Map
#888, National Road 6, Siem Reap

What's nearby

  • Cambodian Cultural Village - 2 min walk
  • Old Market Area - 4 min drive
  • Angkor Night Market - 4 min drive
  • Pub Street - 4 min drive
  • Angkor Wat - 9 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 66 min drive

Restaurants

  • ‪Amazon Angkor Restaurant - ‬3 min drive
  • ‪crystal angkor restaurant - ‬2 min drive
  • ‪Nearykhmer Restaurant - ‬3 min drive
  • ‪Nearadey Cafe - ‬3 min drive
  • ‪RedBuff - ‬18 min walk

About this property

Empress Residence Resort & Spa

At Empress Residence Resort & Spa, you'll be within a 10-minute drive of Angkor Wat and Pub Street. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar.

Languages

Chinese (Mandarin), English, Khmer

At a glance

Hotel size

  • 146 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 5:00 AM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Local/corner shop
  • Children's menu
  • Pool gate

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Helicopter/aeroplane tours
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Access to nearby health club
  • Ecotours nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Boat tours nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (5382 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Grab bar near toilet
  • Phone accessibility kit
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Frette Italian sheets
  • Memory-foam mattress

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Mealea Spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Dynasty Bar – This poolside cocktail bar specialises in international cuisine and serves brunch, lunch and dinner. A children's menu is available. Happy hour is offered.
Crown Restaurant – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Happy hour is offered. Open daily.
Kroya Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Happy hour is offered. Open daily.
Royal Pool Bar – This poolside restaurant specialises in international cuisine and serves brunch, lunch and dinner. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Sauna
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 35.0 per day

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Empress Residence Resort Siem Reap
Empress Residence Resort
Empress Residence Siem Reap
Empress Residence
Empress Residence Resort Spa
Empress & Spa Siem Reap
Empress Residence Resort Spa
Empress Residence Resort & Spa Hotel
Empress Residence Resort & Spa Siem Reap
Empress Residence Resort & Spa Hotel Siem Reap

Frequently asked questions

Does Empress Residence Resort & Spa offer free cancellation for a full refund?
Yes, Empress Residence Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Empress Residence Resort & Spa?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Empress Residence Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Empress Residence Resort & Spa?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Empress Residence Resort & Spa?
Check-in start time: 2:00 PM; check-in end time: 5:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Empress Residence Resort & Spa and nearby?
Have fun with nearby activities such as boat tours, horse riding and mountain biking. Additional recreation on-site includes fitness classes, helicopter/aeroplane tours and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Empress Residence Resort & Spa also has an outdoor pool, a sauna and a steam room, as well as a picnic area, a garden and access to a nearby health club.
Are there restaurants at or near Empress Residence Resort & Spa?
Yes, there are 2 on-site restaurants, featuring international cuisine, garden views and poolside dining.
Does Empress Residence Resort & Spa have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Empress Residence Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Empress Residence Resort & Spa like?
Empress Residence Resort & Spa is in the heart of Siem Reap, a short 1-minute walk from National Road 6 and 5 minutes' walk from Angkor Eye.

Empress Residence Resort & Spa Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Good

The hotel was nice and very quiet, but the bed was so hard we couldn't sleep on it. We asked for a softer mattress or a topper but nothing was available. The hotel is a long way from Siem Reap centre or any amenities, so even getting some shopping requires a taxi or tuc-tuc, as the hotel is on a busy main road with no pavements.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is very French Colonial, its incredibly beautiful and the staff & rooms were excellent at all times.
13-night romance trip
Verified Expedia guest review

10/10 Exceptional

A dream holiday
The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding suites with a very reasonable price tag
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great 5 ***** Hotel
Less food amenities around hotel location. Have to have meals at Hotel's restaurant. Great breakfast spread
Christopher, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

This is a grand and beautiful hotel. The artistic details are amazing. Staff were very friendly and arranged free rides into town for us which I thought was above and beyond. Our rooms were nice and spacious. I would love to give it 5 stars but the breakfast was possibly the worse we've ever had at a hotel and in stark contrast to everything else about this beautiful hotel. There were very few Western options and the ones that were available were very Chinese style Western. We live in China so are quite used to the Chinese hotel breakfast but even in China there are usually a few pastries or some decent bread or cheese. We agreed that we might stay again because it was so beautiful but if we did we'd just forego the free breakfast and go out in Siem Reap fo morning meal.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was lovely. It was about 10 minutes from pub street and about 5 or so from the airport. The shuttle to pub street every evening was great. I'm so glad we chose this hotel.
Alison, 7-night trip
Verified Expedia guest review

6/10 Good

Holiday
Amazing trip except swimming pool closed without any notice
Nilesh, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall good hotel, comfortable stay, close to airport and about 15 minutes away from market area (pub street). Facilities were good and well maintained. Rooms were quite spacious, we had two interconnecting rooms for family for four. Spa experience was also quite good. Most of the employees were nice and courteous. Special mention of Vandy who was quite informative and always ready to help. Few points though, breakfast was quite average (for 4+ star hotel) with no variation at all. We were there seven days and had the exact same breakfast served every single day! For a five star hotel there were no facilities or any entertainment for kids other then the pool. A kids club or some local activities or movie by the pool would have been nice to keep kids entertained.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel, spa is delightful, pool is pristine and refreshing. Very comfortable beds and well appointed rooms Highly recommend
Jeanie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This property has all the trimmings for a comfortable stay in Siem Reap. Although we were given a room in a wing where other guests created enough noise to be a real nuisance and affect my ability to sleep soundly. Perhaps I could have complained and had it actioned, however I was just so busy being a tourist that I let it go. I intentionally chose this venue as it was out of town away from Pub strewt to avoid noise. Also-be wary of the exorbitant prices charged for food and drinks at the bar of the property. Given you can get drinks in the town for $1-$3 when you are charged $7 it leaves a bitter taste. The best thing is the incredible staff. Thankyou
Suzy, 3-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel
This hotel is on a main street but stays very quite. Eateries and bars are close by within about 10 minutes’walking. I went in May and the weather was hot and humid and there was a lot of mosquito. I do hope they can put the electrical mosquito repellent in the room and the lobby. Staffs were very timid and you have to say “Hi” to them first. The hotel needs to train them.
WL, 4-night trip
Verified Expedia guest review

6/10 Good

A little tired needs renovation.
Verified Hotels.com guest review

10/10 Exceptional

Pleasant stay
Beautiful hotel! Room was sublime, pool was great. Prices at the hotel resturant / bar were very steep! But they offer a free shuttle to the town and pub street (which is definitely recommended visiting) but only at 6pm until 9pm. Any other time is not free. Nothing to do in local area so using shuttle is advisable.
Charlotte, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Luxury Hotel on the Outskirts of Siem Reap
When you drive into Siem Reap the line of luxury hotels on both sides of the road is an amazing sight, and we were shocked to realise one of those hotels was ours. It was a grand entrance to say the least. On arrival our bags were collected and taken to our room whilst we checked in. During the check in process they took us around to a waiting area with welcome drinks and hot towels to relax and wait. Once we were in our mini apartment (which is again something we did not expect) our doorbell rang. It was a waiter with some mango and banana for us to enjoy. We stayed when they had an international buffet night (all you can eat for $15.00USD per person) with some talented local and traditional enterntainment. Definitely worth a look if you are staying when they have this on. We used the tour desk in the hotel to organise a Sunrise Angkor Tour. The guide we had for the day was so knowledgable about the history of Angkor. I could not believe how much he knew! It was fabulous to be able to explore this amazing part of Cambodia with someone who knew what they were talking about.
Ashlee, 3-night trip
Verified Expedia guest review

6/10 Good

Very Good Customer Service
Though he customer service was good, the hotel has room for improvements; 1. Wifi was horrible; limited to no connectivity throughout the day 2. Breakfast buffet, though free, the same food was prepared and presented everyday (even on the weekends) If you are looking for a place to relax, this is not the hotel, for the atmosphere is family friendly: Linus music and kids playing most of the day (meaning you hear this throughout the day).
Susan, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome stay everything was catered for our stay including the children. We would go back in a heartbeat. Kudos to all the staff.
5-night trip
Verified Expedia guest review

10/10 Exceptional

Siem Reap - Empress
My family and I found the hotel to be excellent. Clean, great service. Free airport transfer. Would thoroughly recommend.
jonathan, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Cambodia Vacay
I fell in love with the hotel as soon as I checked-in. The staff was friendly, the room was quaint, and the spa was subperb. Some not so good moments: a gecko was in my room for 2 days, the breakfast buffet was always the same (they would run out of food everyday), lunch and dinner menus were so-so. The pool was very nice. If you are looking for a quiet place to stay, this is not the hotel: Loud music every night, hotel guests very loud, and wifi is horrible. If you want a family getaway with limited electronics for the family (since the wifi is terrible), this is the place.
Susan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Short stay - amazing place
The hotel was superb. Excellent facilities and the staff went above and beyond to help us enjoy our stay
3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel was very nice. Beautiful accommodations
Really enjoy this hotel. Very beautifully decorated. Peaceful place. Restaurant staff was painfully slow at outdoor seating but other than that this place was great!
2-night trip
Verified Orbitz guest review

4/10 Fair

Hotel building is impressive. Inside detailing is no-expense-spared: never seen anything so meticulously presented, with plentiful authentic Khmer artifacts. Pool is great. However, the colour ambience is rather sombre and dark, like a tomb. The bad point is the buffet breakfast: only 1 meat choice (either ham or rubbery sausage). All other choices are non-meat and noodle varieties. Very bad waiter service: plates never cleared until the end.
3-night trip
Verified Expedia guest review

8/10 Very good

Good Hotel (expensive menu)...
Good Hotel, close to the airport and free shuttle bus. Other than that, no much to do around. Food and beverage inside of the hotel is about 5 to 10 times more expensive than out in the street.
Verified Hotels.com guest review

10/10 Exceptional

Vacation to Angkor Wat
What an awesome experience to enjoy some historical wonders of Cambodia at Angkor Wat and have wonderful modern amenities at our hotel Empress Residence Resort & Spa! Thank you
Verified Expedia guest review

10/10 Exceptional

Communication occasionally was an issue and we were sometimes misunderstood. Good breakfast with excellent choice of Asian and European food
Verified Hotels.com guest review