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Hotel El Ciervo

3.0 star property
Hot springs Villarrica hotel with outdoor pool, connected to a shopping centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel El Ciervo

Balcony
Exterior
Outdoor pool, pool umbrellas
Lobby
Select Comfort beds, in-room safe, free WiFi

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Free breakfast
  • Laundry facilities
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Room service
  • Business centre
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
  • Casino shuttle
  • Shopping centre shuttle
  • Terrace
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Standard Double Room Single Use, 1 Queen Bed

Highlights

LCD TV
Select Comfort bed
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 1
  • 1 Queen Bed

Standard Double Room

Highlights

LCD TV
Select Comfort bed
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

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Free breakfast
Free parking
Free WiFi
9.2 out of 10, Wonderful, (25)
The price is RM382
RM455 total
includes taxes & fees
22 Dec - 23 Dec
Hotel Terraza Suite
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About the area

Map
General Korner 241, Villarrica, Araucania, 4931004

What's nearby

  • Catedral de Villarrica - 6 min walk
  • Villarrica Historical Museum - 6 min walk
  • Villarrica Pucara Beach - 13 min walk
  • Lake Villarrica - 15 min walk
  • Dos Rios Nature Park - 18 min drive

Getting around

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Cafe Bar 2001 - ‬3 min walk
  • ‪Cassis - ‬5 min walk
  • ‪Café Sweet & Gourmet - ‬4 min walk
  • ‪Chokolata - ‬6 min walk
  • ‪Pizza Cala - ‬6 min walk

About this property

Hotel El Ciervo

Featuring a ski shuttle, Hotel El Ciervo is a great choice for your ski holiday in Villarrica. Guests looking for a bite to eat can take in the restaurant, and the bar/lounge is a nice spot to enjoy après-ski drinks. This Colonial hotel also features an outdoor pool, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 13 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 6:00 AM - noon
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (7 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Off-site

    • Area shuttle*
    • Beach shuttle*
    • Ski shuttle*
    • Shopping centre shuttle*
    • Casino shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Surfing/body boarding nearby
  • Skydiving nearby
  • Hot springs nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Beach shuttle (surcharge)
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1940
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Sleep well

  • Selected Comfort mattress

Freshen up

  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

On-site venue – This beachfront restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Local area shuttle service to the beach, casino, shopping centre and ski area is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 8 years old are not allowed in the swimming pool without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards.

Also known as

Hotel El Ciervo Villarrica
Hotel El Ciervo
Hotel El Ciervo Hotel
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel Villarrica

Frequently asked questions

Does Hotel El Ciervo offer free cancellation for a full refund?
Yes, Hotel El Ciervo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel El Ciervo?
Yes, there's an outdoor pool.
Are pets allowed at Hotel El Ciervo?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel El Ciervo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel El Ciervo?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing are available.
Is there an on-site casino at Hotel El Ciervo?
No, this hotel doesn't have a casino, but Enjoy Pucon Casino (25-min drive) is nearby.
What is there to do at Hotel El Ciervo and nearby?
Have fun with nearby activities such as boat tours, hiking and rafting. Additional recreation nearby includes hot springs and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Hotel El Ciervo?
Yes, there's an on-site restaurant that offers beachfront dining, Regional cuisine and garden views.
What's the area around Hotel El Ciervo like?
Hotel El Ciervo is in the heart of Villarrica, a short 15-minute walk from Lake Villarrica and 6 minutes' walk from Villarrica Historical Museum.

Hotel El Ciervo Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent service, speaks English, free bike available.
3-night family trip
Verified Expedia guest review

8/10 Very good

Charming home for a weekend or overnight stay
Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
DANIEL, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Jennifer, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
J, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
We enjoyed our stay very much. It was a very relaxing atmosphere.
DeAnn, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
JeT, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Convienent & clean hotel
Great stay & location
Verified Hotels.com guest review

10/10 Exceptional

Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente estadía
Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mónica, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

6/10 Good

Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
EZIO, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Discriminación por vestimenta
El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Ricardo, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Razoável
Hotel simples, porém agradável. O preço é alto pelo que oferece.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simples e Autêntico
O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
ELUISA, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

muy acogedor
lo pasamos muy bien
Verified Hotels.com guest review

6/10 Good

Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Excelente
Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable
Verified Hotels.com guest review

10/10 Exceptional

Lo que buscaba.
Muy agradable . Bonito hotel y buena situación
Verified Hotels.com guest review