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The Charles Hotel

4.0 star property
Boutique inn with restaurant, near Niagara River Gorge

Choose dates to view prices

Photo gallery for The Charles Hotel

Front of property
Terrace/patio
Front of property
1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Breakfast, lunch, dinner served; international cuisine, garden views
Near Niagara River Gorge, The Charles Hotel offers an elegant retreat with a charming garden and cozy bar. Savor French cuisine at HobNob Restaurant or unwind on the picturesque terrace. With in-room WiFi, free self parking, guests praise the helpful staff and location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Concierge services

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
The current price is RM678
RM797 total
includes taxes & fees
2 Nov - 3 Nov

Room options

Check availability for these dates

Tonight
Oct 4 - Oct 5
Check availability for tonight Oct 4 - Oct 5
Tomorrow
Oct 5 - Oct 6
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Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Premium Room

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; al fresco dining

The Shaw Club Hotel

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
The price is RM678
RM797 total
includes taxes & fees
2 Nov - 3 Nov
The Shaw Club Hotel
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About the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km
  • Jackson-Triggs Winery - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 2.9 km

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 57 min drive
  • Hamilton, ON (YHM-John C. Munro Hamilton Intl.) - 71 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 88 min drive
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 92 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 103 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls Station - 23 min drive
  • St. Catharines Station - 27 min drive

Restaurants

  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪The Garrison House - ‬3 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Peller Estates Winery - ‬4 min drive

About this property

The Charles Hotel

When you stay at The Charles Hotel, you'll be within a 15-minute walk of Lake Ontario and Shaw Festival Theatre. For a bite to eat, guests can visit HobNob Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. This boutique inn also features a bar/lounge, a terrace and a garden. Fellow travellers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 12 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Built in 1832
  • Garden
  • Terrace
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Victorian architecture

Accessibility

  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Area rugs in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • 55-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Egyptian cotton sheets
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free local calls

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

HobNob Restaurant – Overlooking the golf course and garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately CAD 35 for adults and CAD 25 for children

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Does The Charles Hotel offer free cancellation for a full refund?

Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Charles Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Charles Hotel?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at The Charles Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.

Is there an on-site casino at The Charles Hotel?

No, this inn doesn't have a casino, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are both nearby.

What is there to do at The Charles Hotel and nearby?

Have fun with nearby activities such as boat tours and hiking, and practise your swing on the nearby golf course. The Charles Hotel also has a garden.

Are there restaurants at or near The Charles Hotel?

Yes, HobNob Restaurant offers al fresco dining, international cuisine and garden views.

What's the area around The Charles Hotel like?

The Charles Hotel is a short 6-minute walk from Lake Ontario and 13 minutes' walk from Shaw Festival Theatre. Travellers love the inn's prime location.

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The Charles Hotel Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bathroom
Restaurant
Breakfast
Air conditioning
Bed
Lake
Towns

What guests liked

  • Breakfast was consistently delicious and often served with exceptional service. (11 reviews)
  • The property's dining room and restaurant served excellent meals with great service, offering a lovely atmosphere. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.
Sally, 3-night trip

8/10 Very good

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Louis, 1-night trip

8/10 Very good

A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Brian, 1-night trip

10/10 Exceptional

Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Katherine, 2-night trip

10/10 Exceptional

Love this beautiful inn.
Debra, 1-night trip

10/10 Exceptional

Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Cristina, 1-night trip

10/10 Exceptional

Great little hotel in Niagara on the Lakr

The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.
rosalyn, 1-night trip

10/10 Exceptional

Beautiful. I just didn’t realize how small the room would be.
Valerie, 2-night trip

10/10 Exceptional

We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Anna, 1-night trip

6/10 Good

Charming heritage property. Room on the main floor behind the restaurant was noisy
Wendy, 2-night trip

10/10 Exceptional

Great restaurant.
donald s, 1-night trip

10/10 Exceptional

Lake trout for dinner was excellent. Friendly staff
Michael, 1-night trip

10/10 Exceptional

Character and convenient comfort

Great rooms with nice beds and updated bathrooms. Love the shower! No desk in the room for work. Desk, bar and restaurant staff all friendly and accommodating. Food and drinks were spot on. Walls a little thin but overall a great stay and walking distance to a welcoming town!
Pamela, 2-night trip

10/10 Exceptional

always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Patricia, 2-night trip

10/10 Exceptional

This was the perfect spot for a stay as we headed back toward home.
Michael, 1-night trip

8/10 Very good

Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.
Terry, 2-night trip

10/10 Exceptional

It was covenient, clean and breakfast was delicious.
Linda, 1-night trip

10/10 Exceptional

We had a lovely stay at The Charles Inn.
Emily, 1-night trip

10/10 Exceptional

What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Peter, 2-night trip

10/10 Exceptional

Great little Inn for a night or two in Niagara on the Lake.
Mike, 1-night trip

8/10 Very good

Great location
Erik, 2-night trip

10/10 Exceptional

The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Wanda, 1-night trip

10/10 Exceptional

Would love to stay again!
Alexandra, 2-night trip

10/10 Exceptional

Fabulous getaway

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Brent, 1-night trip

10/10 Exceptional

Beautiful property well located in a gorgeous location.
James, 1-night trip