The staff was very friendly and helpful. We utilized Anenska's safe parking option. We did not like having to hand over the car keys to the receptionist, this seems to be common practice, and our car was never moved by staff during our stay. BTW, parking downtown is terrible. Overall, we liked Prague a lot, lots to see, food is very good once you get away from the tourist places. Everyone was very helpful and we will definetly visit again.