2/10 Poor
Jan 13, 2025
Do Not Do It!
Our experience was terrible! We booked just for the night after spending the day at Disney. Firstly, there was no parking near our room. It was all taken up from visitors to other rooms. Immediately upon walking in our room we were met with a breathtakingly horrid smell of Marijuana. The room was a non smoking room. You could smell that all throughout the building on the outside also. It was so bad we didn’t even want to try to stick it out. We went to notify the front desk and the door was locked with a note that said be back in 10 minutes. We waited outside the door for a good 35-40 minutes. I got on the phone and called and heard the phone ringing inside, so I called who we booked from. At that point the desk clerk showed up and unlocked the door so we decided to try to deal with it there. I notified the front desk and because it was after midnight we decided to try another room. ANOTHER big mistake. The next room was in another building on the top floor. We walked into the room and it didn’t smell much better, I walked to check the bathroom; the bathroom was disgusting & had hair all over the toilet, the floor was nasty. I went to shut the door while we figured out what our next move was & the door wouldn’t shut properly. It was as if someone had kicked it in from the outside. The bottom half of the door could be pushed open & revealed a crack you could see through with the door “shut” & locked. We felt totally unsafe. We left & asked for refund. I wish I had got pics!
Verified traveler
1-night family trip
Verified Hotels.com guest review
