In the heart of Krakow, DoubleTree by Hilton Krakow Hotel & Convention Center offers a tranquil retreat. Unwind in the sauna or steam room, indulge in a body treatment at the spa, and enjoy a meal at 5th Avenue Restaurant. With an indoor pool with sun loungers and free WiFi available to all guests.
John Paul II - Balice Airport (KRK) - 31 min drive
Turowicza Station - 10 min drive
Kraków Główny Station - 13 min drive
Kraków Plaszów Station - 13 min drive
Restaurants
Hanoi Restauracja Orientalna - 3 min drive
PiCaffè - 4 min drive
Malediva Caffe bar - 15 min walk
Burgerija - 7 min walk
Bar Mleczny "Miła - 15 min walk
About this property
DoubleTree by Hilton Krakow Hotel & Convention Center
When you stay at DoubleTree by Hilton Krakow Hotel & Convention Center, you'll be within a 10-minute drive of Main Market Square and Oskar Schindler Factory. Guests indulge in body wraps, then grab a bite to eat at the coffee shop/cafe. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights.
At a glance
DONE
Hotel size
232 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets allowed (2 total, up to 75 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered onsite self parking (PLN 60 per day)
Wheelchair-accessible parking and van parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Traveling with children
Lifeguard on site
Working away
24-hour business center
16 meeting rooms
Computer station
Conference center (20452 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Pool loungers
Facilities
Built in 2015
ATM/banking
Safe-deposit box at front desk
Library
Communal living room
24-hour fitness center
An indoor pool
Spa services
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Turndown service
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Dining
5th Avenue Restaurant - Onsite restaurant.
Lounge Bar - Onsite lobby lounge. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately PLN 70 per person
Children & extra beds
Cribs/infant beds are available for PLN 80.0 per stay
Rollaway beds are available for PLN 80.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of PLN 100 per accommodation (may vary based on length of stay)
Parking
Uncovered self parking costs PLN 60 per day
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
DoubleTree Hilton Krakow Hotel
DoubleTree Hilton Krakow
DoubleTree by Hilton Krakow Hotel Convention Center
DoubleTree by Hilton Krakow Hotel & Convention Center Hotel
DoubleTree by Hilton Krakow Hotel & Convention Center Kraków
Frequently asked questions
Does DoubleTree by Hilton Krakow Hotel & Convention Center offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Krakow Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Krakow Hotel & Convention Center?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at DoubleTree by Hilton Krakow Hotel & Convention Center?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of PLN 100 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at DoubleTree by Hilton Krakow Hotel & Convention Center?
Yes. Self parking costs PLN 60 per day.
What are the check-in and check-out times at DoubleTree by Hilton Krakow Hotel & Convention Center?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at DoubleTree by Hilton Krakow Hotel & Convention Center and nearby?
DoubleTree by Hilton Krakow Hotel & Convention Center has an indoor pool and a 24-hour fitness center, as well as a sauna.
Are there restaurants at or near DoubleTree by Hilton Krakow Hotel & Convention Center?
Yes, there's an onsite restaurant, 5th Avenue Restaurant.
What's the area around DoubleTree by Hilton Krakow Hotel & Convention Center like?
DoubleTree by Hilton Krakow Hotel & Convention Center is a short 9-minute walk from Tauron Arena Kraków and 3 minutes' walk from Kraków Plaza.
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DoubleTree by Hilton Krakow Hotel & Convention Center Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Restaurant
Breakfast
Food
Location
Water
Parking
What guests liked
Breakfast was good with a live counter for omelets and a wide selection of options. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Jul 3, 2025
My daughter and I had a great stay at the hotel. Staff was very friendly and accumulating. Hotel was moderne, breakfast was varied
Kasper Winther
Kasper Winther, 3-night trip
10/10 Exceptional
May 29, 2025
Fantastic hotel. All the staff were really friendly. The kids loved the pool. The breakfast was lovely with loads of choice and the food at the restaurant was delicious. It was only a ten minute walk to the tram stop. We really enjoyed our stay.
Rebecca
Rebecca, 3-night trip
10/10 Exceptional
Jun 1, 2025
Excelente
Daniel Vagner
Daniel Vagner, 1-night trip
10/10 Exceptional
Jun 5, 2025
The property is conveniently located just a few minutes' walk from the concert arena. The room was very spacious, with a comfortable bed and quality bedding.
The hotel was exceptionally clean, and the breakfast selection was great. I really enjoyed my stay and was especially glad I didn’t have to deal with the crowds trying to catch a ride after the concert.
Renata
Renata, 1-night trip
8/10 Very good
Aug 16, 2025
Hotel is new and clean . Beautiful swimming pool and spa but the only problem was with guests who were swimming in their clothing ( pants, tee shirts etc). We are acostomed to take shower before entering a swimming pool. So the pool staff suppose to keep an eye on the rules.
Ivanna
Ivanna, 2-night trip
10/10 Exceptional
Feb 17, 2023
Great property
Martin
Martin, 1-night trip
10/10 Exceptional
Sep 19, 2023
Perfect
Perfect stay, I recommend
Grégory
Grégory, 4-night trip
10/10 Exceptional
Jul 30, 2024
Location
Timothy
Timothy, 3-night trip
10/10 Exceptional
Jul 27, 2023
Well the staff was very friendly, the accommodation was very good.
I would recommend this hotel for sure.
Hopefully till the next time
Zeljko
Zeljko, 3-night trip
10/10 Exceptional
Aug 16, 2023
Parking was a bit of an inconvenience but everything else about this property was EXCELLENT. pool, gym, restaurant, rooms, staff EXCELLENT
Dorota
Dorota, 11-night trip
10/10 Exceptional
Jan 28, 2023
Highly recommend. I will be back
Nice hotel, Giid location. Lot of parking slots. Room was very nice and clean.
Piotr
Piotr, 1-night trip
10/10 Exceptional
Oct 23, 2022
Excellent for events at Tauron Arena, but a bit out of the town centre
Tracey
Tracey, 3-night trip
8/10 Very good
Jan 17, 2023
Great hotel for Tauron arena
we had a amazing trip to Krakow and attended the Handball championship in Tauron Arena. The location is a little off site if you will just be in the city center but it was great for our purpose.
Runar
Runar, 4-night trip
8/10 Very good
Feb 7, 2024
If it wasn't for the barking dog next door to me my stay would have been perfect.
Rod
Rod, 5-night trip
8/10 Very good
Aug 23, 2023
Beautiful hotel, rooms were nice, staff is friendly, food was great at restaurant- my only complaint is lack of parking. We had to park at the hotel next door and pay to park there. The pool and sauna area was very nice.
Michael
Michael, 6-night trip
8/10 Very good
Aug 8, 2024
Very clean rooms. No restaurants nearby
Augustine
Augustine, 4-night trip
10/10 Exceptional
Aug 26, 2022
It was convenient and comfortable stay
Would do it again
Maybe soon
Verified traveler
24-night trip
8/10 Very good
May 5, 2025
-They organized a Wine and some nice refreshments for our honeymoon. I really appreciated that.
-Breakfast was good. They have a live counter for nice omelet.
-2 EV charger on site. That was very convenient.
-Nice jacuzzi and sauna and hammam. We quite enjoyed that.
-Room was nice and very clean.
-Bathroom as also very nice and clean.
-We went to the downtown with Taxi and it costed us 24 PLN. So it is very convenient if you have a car or commute by taxi. We did not check how far was the public transportation so I cant comment on that.
Namrata
Namrata, 2-night trip
8/10 Very good
Jul 13, 2022
All was ok
Jens
Jens, 1-night trip
10/10 Exceptional
Aug 9, 2024
From start to finish our visit was great. Check-in was easy, staff were friendly and accommodating. The only recommendation we have would be for the restaurant. They close at 10 which is great, but they didn’t inform us when we sat down at 9 that you had to order dessert before 10 also. Not huge deal, but something to maybe mention when dining. All in all, we had a great stay!
Leigh
Leigh, 1-night trip
10/10 Exceptional
Feb 2, 2025
.
Tamara
Tamara, 2-night trip
6/10 Good
Feb 5, 2025
Room service fails
No room service 24/7. That sucks a lot!
Verified traveler
1-night trip
2/10 Poor
Jan 29, 2024
Terrible Management. Did not provided access to all amenities.
Robert
Robert, 1-night trip
10/10 Exceptional
Jul 13, 2022
Excellent place I was happy except the shower drain in the handicapped shower was blocked. There was water everywhere as a result. I informed the staff as I did not realize this until the morning as I showered.