The woman who checked us in was abrasive and rude. She made us wait for half an hour even though there was no one else there. I explained that we had booked online and paid in advance, and showed her the confirmation, but she seemed distrustful. I had to explain and show her several times. She became annoyed and argumentative because we booked a turtle tour with another company, not through the hotel. When we checked out on day 3, she did not remember our conversation about having prepaid online, and stalled, asking me about payment again. I finally had to just walk away so we wouldn’t miss the ferry. This was the only unpleasant staff experience of our entire vacation in Costa Rica.