This was my 2nd stay and I'm afraid it wasn't good. Firstly, I hate computer check-ins. IT experts might prove that it's faster, but there is no service, there is no human contact, no welcome, and no connection to the hotel. Loyalty and satisfaction starts with a connection. Secondly, my room was dirty. Under the bed hadn't been cleaned and the floor area was scruffy. Thirdly, the room was small - OK I was expecting this - but the usual clever storage areas for clothes, cases and other items was absent. I had to sleep with half my double bed dedicated to my cases and clothes. This is really poor. Fourthly, the hotel claims it is eco-friendly by not cleaning the room once a day, which I didn't want anyway, but the cleaners left me a bag of fresh towels and dressing gowns on my door handle every day. My small room collected 3 bags of towels! Ridiculous. Sorry, but I'm not staying here again, despite its good location. Other APA's are better. With the development going on at Takanawa Gateway, you guys (APA) need to invest in this hotel.