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Hotel Cortez

3.5 star property
Santa Cruz hotel with 2 restaurants and spa

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Photo gallery for Hotel Cortez

Reception
Ballroom
Outdoor pool, pool loungers
Ballroom
Exterior
In the heart of a shopping district, Hotel Cortez offers an inviting retreat. Savor international cuisine at one of two on-site restaurants, unwind with a massage at the spa, or lounge by the outdoor pool and children's pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness centre
  • Children's pool
  • Room service
  • 24-hour business centre
  • Conference centre
  • Meeting rooms
  • Area shuttle
  • Terrace

Feel at home (6)

  • Children stay free
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is RM508
RM508 total
8 Aug - 9 Aug

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, minibar, in-room safe, desk

Junior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, desk

Single Room

Highlights

Soundproofed
Air conditioning
Plasma TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

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9.0 out of 10, Wonderful, 191 reviews
The price is RM510
RM510 total
9 Aug - 10 Aug
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About the area

Map
Av. Cristobal de Mendoza 280, Santa Cruz

What's nearby

  • Santa Cruz Zoo - 16 min walk - 1.4 km
  • La Recova Artisan Walk - 17 min walk - 1.5 km
  • Plaza 24 de Septiembre - 19 min walk - 1.6 km
  • San Lorenzo Cathedral - 3 min drive - 1.8 km
  • Ventura Mall - 3 min drive - 3.5 km

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 24 min drive
  • Santa Cruz de la Sierra Station - 11 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Pollos Sakura - ‬2 min walk
  • ‪Sushi Tren - ‬6 min walk
  • ‪El Cristo - ‬2 min walk
  • ‪Bravisimo - ‬5 min walk
  • ‪Paseo Gourmet - ‬6 min walk

About this property

Hotel Cortez

Enjoy your visit to Santa Cruz with a stay at Hotel Cortez. Guests can be pampered with massages at the spa, and La Poza del Bato, one of 2 restaurants, serves international cuisine. An outdoor pool, a bar/lounge and a 24-hour fitness centre are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 184 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • All guests, including children, must present valid ID at check-in. Travelers who are not citizens of Bolivia must present a passport and immigration card or entry stamp. Minors travelling with one parent or with a third party must obtain a travel permit from the Bolivian Ombudsman Department of Protection of Children. Relatives or a third party travelling with a child must produce proof of the parents’ identification in addition to the required travel permit.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
    • On-site garage
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 109
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 61
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

La Poza del Bato – This restaurant specialises in international cuisine.
Tahuichi – This restaurant specialises in international cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from August 3 2025 to August 7 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Cortez Santa Cruz
Hotel Cortez
Cortez Santa Cruz
Hotel Cortez Hotel
Cortez Hotel Santa Cruz
Hotel Cortez Santa Cruz
Hotel Cortez Hotel Santa Cruz

Frequently asked questions

Does Hotel Cortez offer free cancellation for a full refund?

Yes, Hotel Cortez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Cortez?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Cortez?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Cortez?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Cortez?

Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Hotel Cortez and nearby?

Hotel Cortez has a spa, an outdoor pool and a 24-hour fitness centre, as well as a picnic area and a garden.

Are there restaurants at or near Hotel Cortez?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around Hotel Cortez like?

Hotel Cortez is in the heart of Santa Cruz, a short 18-minute walk from Plaza 24 de Septiembre and 19 minutes' walk from San Lorenzo Cathedral.

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Hotel Cortez Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Breakfast
Service staff
Room

What guests liked

  • The breakfast buffet was great, with an omelette station and a good selection of breads and fresh fruits. (4 reviews)
  • The pool area is lovely and a nice feature of the property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The staff and property are second to none!
Cynthia, 1-night trip

10/10 Exceptional

I love the pool and garden area and ALL of the staff are so friendly and helpful
Elizabeth, 6-night trip

10/10 Exceptional

Well located and friendly staff. Nice pool and dry and steam sauna.. will return
Norman, 1-night trip

10/10 Exceptional

Beautiful and the staff was incrediblly efficient and kind.
Peggy, 3-night trip

10/10 Exceptional

Great place
Oscar, 1-night trip

8/10 Very good

Second Time, and thé star was very good!
Evelin ,Ivanna, 2-night trip

10/10 Exceptional

Great service!
Carlos, 7-night trip

8/10 Very good

I appreciated that they allowed us to enterró the room before normal hours.It’s was very Nice!
Evelin ,Ivanna, 1-night trip

10/10 Exceptional

The staff is very friendly.
Christina, 4-night trip

10/10 Exceptional

Probably the best hotel in Santa Cruz

I have stayed at many hotels in Santa Cruz during 20 years of traveling in Bolivia. This is the one I keep returning to. Top notch from start to finish, and highly recommended.
Frode, 1-night trip

10/10 Exceptional

Excellent hotel. Nice pool and sauna and small gym - excellent for Bolivia. Friendly staff and decent breakfast. Only gripe is the coffee machine outside the breakfast restaurant: it isn’t free. This is my second stay there in 2 weeks and they had no indication of that the first time. I saw the second time they put a sign saying it was 20bol.. they only charged me 15bol the week prior.. minor detail.. My go to hotel when I arrive in Santa Cruz.
Norman, 2-night trip

10/10 Exceptional

Great hotel. The service was outstanding. The room was very clean and nice. It looks just like the pictures. The included breakfast was delicious
Daniel, 1-night trip

10/10 Exceptional

Excellent hotel. Disappointed that there was no notice that the pool was being fixed. They offered free entry to a water park instead but we didn’t have time to use it. Just really wanted the pool. But otherwise faultless. Amazing breakfast included. Clean and comfortable. Beautiful gardens to enjoy. Great location.
Joanna, 1-night trip

10/10 Exceptional

We love everything, special the guy from the transportation, he make us very welcome.
Siglindy, 2-night trip

6/10 Good

The pool was closed and they overcharged me for laundry. Be an earful they charge per piece of clothing! Ended up paying $130 for laundry !!!
Rocio, 4-night trip

6/10 Good

We only stayed for one night. But it wasn’t very nice.
ALEJANDRO, 2-night trip

8/10 Very good

Good hotel, some remodeling in progress

Stayed here several times. They have both a new section and an older one. Newer section has smaller rooms. Dining area under remodel Febtuary 2016. Still accessible. Lots of restaurants close by. Decent breakfast selection included with room.

10/10 Exceptional

Wonderful and unique place. There is free coffee around the clock (to accomodate the many Brazilian gusts, I'm sure) but no drinking water! When we asked for a bottle of water, we later found it was charged to our account! IMO this should be courtesy but FYI if you plan to book. Great breakfast buffet! Overall, one of the nicest hotels I ever stayed at.
Carlos, 2-night trip

8/10 Very good

I stayed 5 nights in July and loved the beautiful grounds. I spent time each day meandering and relaxing by the pool with cocktails or coffee. The staff is very kind and accommodating. I chose Hotel Cortez because of their English speaking staff and the feel of traditional Bolivia that they have managed to maintain in the midst of contemporary amenities.The breakfast was a wonderful way to start my days with a huge variety of sweet and savory options. My room was sufficient and very clean although quite basic. An in-room ironing board would have been great. I will definitely return on my annual visits to Sta Cruz

10/10 Exceptional

I love Hotel Cortez! This was my second stay this year. The room and public areas are impeccably clean and ALL of the staff are friendly and so helpful. Many speak English which can be helpful. I choose this hotel because I like that it is locally owned and convenient for friends and family. It has lovely grounds and a nice pool area. The furnishings and artwork have a regional feel. The breakfast is very sufficient with an omelette station, a great selection of breads and fresh fruits. Having sung their praises I need to clarify that this is not a luxury hotel. I gave them 5 stars because they are excellent for their category of hotel. A couple of suggestions I would make are - iron and ironing boards available and to upgrade the blow dryers in the bathroom. ;-)
Elizabeth, 6-night trip

10/10 Exceptional

Isabela, 4-night trip

10/10 Exceptional

PAULO, 3-night trip

10/10 Exceptional

Ederlyn, 2-night trip

10/10 Exceptional

David, 1-night trip

10/10 Exceptional

Very nice and relaxing. The staff are very friendly and helpful. Very easy.
David, 1-night trip