The hotel staff is the best ever. Claudia (I am probably not spelling it correctly) was absolutely amazing. She was so helpful to us. She helped us navigate ourselves around the city and made sure that we left in enough time to get to all of our tours. I had a small issue with the lights staying on in my room and she quickly had maintenance up to correct it.
My room was very nice and always clean.
The day we arrived, service in the restaurant wasn't that good. We were left sitting while they served everyone around us. And after we finally had or order taken, about 30 minutes later, we were told that they forgot to put our order in. When we finally received our food, we were told that we needed to cash out, essentially rushing us out. I didn't like that at all. But the next time we ate in the restaurant, it was great. Great service and great service at the bar.
Even with the incident at the restaurant, I would still highly recommend this hotel. The staff is great, grounds are beautiful, and the pool is an awesome bonus.
Oh, and I wanted to comment on some of the things I had read about the hotel before I came. First, you are able to control the air from your room. It didn't appear to go lower than a certain point, but you were able to control it yourself. The doors to the balcony does open and you are able to sit out there and enjoy the view or fresh air. So the reviews that made the statements about the air and balcony are not accurate. It may have been room specific.