Arrived 1:30pm. Checked in and luggage stored. Room not available until 4pm. Requested a seaview when booking in March. None available. Was offered to upgrade to the Penthouse with all round views, hot tub and bed & breakfast for £300 extra for 3 of us - so why not. Been several times so knew what was on offer. No hot water for showers until part way into 2nd day. Room wasn't cleaned for check in time 4pm. Hot tub was cleaned either until day 3 - certainly not what was expected for upgrade fee. All sorted in the end and got offered free BBQ tickets, not that we would go anyway.
Pool was nice and clean and plenty of loungers. Victor the lifeguard remembered us from previous stays which is always nice. He is one hell of an artist too....
Breakfast is in the sister hotel Mirage. Same as last year. Some days better than others, lots of choices, something for everyone. Only criticism is hot selection could do with being warmer as it was always luke warm.
Beds comfy but firm. One single long firm pillow each which took some getting used to.
The hotel looks lovely from the outside, especially lit up at night, but it is a bit dated and seriously needs to invest in some lifts as its all stairs which is a nightmare carrying the luggage up & down.
Im not going to moan as love Los Cristianos. It always feels and looks clean and looked after. The upside being at the top of LC is you get great view's if you're sea facing. The downside is the oncoming heart attack walking up the hill!