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Krystal Cancun All Inclusive

4.0 star property
All-inclusive hotel with full-service spa, connected to the convention centre, near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Outdoor wedding area
Café
3 bars/lounges, swim-up bar, poolside bar

Reviews

6.8 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Gym
  • Non-smoking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is RM1,171
RM1,433 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Bathrobes
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun

Pool
Spa
Free parking
Free WiFi
7.4 out of 10, Good, (1280)
The price is RM802
RM988 total
includes taxes & fees
5 Jan - 6 January 2025
Krystal Cancun
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Chac Mool Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a five-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Aquamarina, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

At a glance

Hotel size

  • 502 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1981
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive offer free cancellation for a full refund?
Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Cancun All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Krystal Cancun All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Cancun All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Krystal Cancun All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Cancun All Inclusive?
No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
What is there to do at Krystal Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Krystal Cancun All Inclusive?
Yes, there are 4 on-site restaurants, featuring local and international cuisine, ocean views and poolside dining.
What's the area around Krystal Cancun All Inclusive like?
Krystal Cancun All Inclusive is a short 4-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. The local area is walkable and popular for its beaches.

Krystal Cancun All Inclusive Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Poor

3-night family trip
Verified Hotels.com guest review

8/10 Very good

EXCELENTE SERVICIO,
jorge mario, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Unfortunaly, the room was noise, not seald. Noise from next door every morning at 6:30.
Vera, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Felisha, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Rodrigo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Juan, 3-night trip
Verified Hotels.com guest review

6/10 Good

Winston, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I used to visit Krystal resort back in 89-90ties, this time I came back for the second time.most of the things remained the same, but what I found strange is a disappearance of a good quality espresso/ cappuchino machines which used to be all around resort in the past. I took all inclusive package. The buffet and the other restaurants on the resorts were good, but I couldnt get a good quality coffee anywhere and you had to wait forever to get coffee after it was ordered. Apparently, I was told that the coffee has to come to Krystal from another facility, which was quiet bizzare! For the price charged, the real espsso/ cappuccino makers should be available as it used to be. Also, there was not enough gazebos at the beach and the area closed to the ocean should be cleaned from the seagrass more often. The area next to Grand Krystal was much better maintained. The room w an ocean front balcony was great and the staff - well trained and polite. Tatyana and Leonid Nemirovsky
Leonid, 9-night family trip
Verified Expedia guest review

6/10 Good

The staff was excellent specially the all the people who work in the Aquarium restaurant buffet, im very impressed of there welcoming and eager to serve you, excellent job they deserve a pay raise
Felipe, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

The property was close to lots of shopping and restaurants. Staff is very friendly and helpful.
Katrina, 4-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Food needs improvement
Sergio Felipe, 4-night trip
Verified Expedia guest review

2/10 Poor

The property looks nothing like the pictures. Very rundown and I’ve never had an all inclusive experience like the one I had at Krystal Cancun. I do not recommended this place at all.
Monique, 2-night family trip
Verified Expedia guest review

4/10 Fair

Yanira, 3-night trip
Verified Expedia guest review

8/10 Very good

Good property, friendly staff. Restaurants could have been a little better.
Christopher J, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing location and great staff!
Flavia, 4-night romance trip
Verified Expedia guest review

6/10 Good

The original room we booked on the 2nd floor with a balcony needed an upgrade in their bathroom. The sink was not draining properly and the faucet looked pretty old and stained. Thankfully they were able to move us to the upper floor. It seemed that the floors above were renovated so it seemed better maintained. The food was great. The buffet food was delicious and always changing . They had good entertainment but could definitely improve there too.
Liza-Marie Parmela, 5-night trip with friends
Verified Expedia guest review

6/10 Good

front desk didnt t have the rooms available having problems with the right rooms
Eduardo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Jose Santos, 4-night trip
Verified Expedia guest review

8/10 Very good

I like the pool bar and did not like that you have to make reservations for dining
Maria, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Loved the hospitality of the staff. Loved how the beach was just beautiful.
Cristina Herrera, 6-night trip
Verified Expedia guest review

6/10 Good

Mark, 4-night trip
Verified Expedia guest review

6/10 Good

Dominic, 6-night trip
Verified Expedia guest review

4/10 Fair

Las regaderas están terribles tan mal que salpican todo el piso afuera de la bañera y hay peligro de que la gente se caiga pues está el piso empapado y resbaladizo, no se puede regular para que caiga menos, mandaron a alguien para que la arreglara y solo la movió para que apuntara hacia otra dirección, y lo mismo me dijeron otros huéspedes del mismo problema de sus habitaciones, necesitan hacer algo al respecto!!!
Fernando, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Love it
clemi, 1-night trip
Verified Expedia guest review

2/10 Poor

Not a good hotel
Francel, 6-night trip
Verified Expedia guest review