Townsville Entertainment & Convention Centre - 4 min walk
Magnetic Island Ferry Terminal - 6 min walk
Museum of Tropical Queensland - 13 min walk
Castle Hill - 4 min drive
Queensland Country Bank Stadium - 5 min drive
Getting around
Townsville, QLD (TSV) - 23 min drive
Townsville Station - 11 min drive
Restaurants
Seaview Hotel - 3 min drive
Wild Rice Laos & Thai Cuisine - 17 min walk
IMC Steak House - 3 min drive
Molly Malones Irish Pub - 12 min walk
Zambrero Townsville - 16 min walk
About this property
The Ville Resort - Casino
Try your luck at the casino when you stay at The Ville Resort - Casino in Townsville. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or body scrubs, and The Palm House, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the pool and helpful staff.
Languages
English
At a glance
Hotel size
194 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site valet parking (AUD 15 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
3 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Private picnics
Room service (limited hours)
Travelling with children
Children's menu
What to do
Beach nearby
Hiking/biking trails nearby
Scooter/moped hire nearby
Working away
5 meeting rooms
Conference centre
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Free bike hire
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 1986
ATM/banking
Terrace
Fitness centre
An outdoor pool
Casino
Full-service spa
24 casino gaming tables
370 casino slot machines
2 casino VIP rooms
Reception hall
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairwells
Wheelchairs available on site
Portable shower seat
Raised toilet seat
Grab bar near toilet
Grab bar in shower
Roll-in shower
Visual fire alarm
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Pool access ramp on site
Room amenities
Be entertained
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Minibar
Iron/ironing board
Sleep well
Blackout curtains
Alarm clock
Free cot/infant bed
Bed sheets provided
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free weekday newspapers
Free WiFi
Free local calls
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Hands in Harmony. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Dining
The Palm House – This buffet restaurant serves breakfast and dinner. Reservations are required.
Spin Cafe – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
Quarterdeck – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Miss Songs – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 28.95 to 36.95 for adults and AUD 0 to 14.95 for children
Credit card charges are subject to an extra charge of 3.8 per cent
Children & extra beds
Rollaway beds are available for AUD 50.0 per night
Parking
Valet parking costs AUD 15 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Ville Resort Casino Townsville
Ville Casino Townsville
Ville Casino
The Ville Casino Townsville
The Ville Resort - Casino Hotel
The Ville Resort - Casino Townsville
The Ville Resort - Casino Hotel Townsville
Frequently asked questions
Does The Ville Resort - Casino offer free cancellation for a full refund?
Yes, The Ville Resort - Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ville Resort - Casino?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at The Ville Resort - Casino?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ville Resort - Casino?
Yes, there's free self parking.
What are the check-in and check-out times at The Ville Resort - Casino?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 10 AM. Contactless check-out is available.
Is there an on-site casino at The Ville Resort - Casino?
Yes, the 13638 square-foot casino features 370 slot machines and 24 gaming tables.
What is there to do at The Ville Resort - Casino and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Ville Resort - Casino also has 3 bars and a casino, as well as a fitness centre and spa services.
Are there restaurants at or near The Ville Resort - Casino?
Yes, there are 3 on-site restaurants, featuring Asian cuisine.
What's the area around The Ville Resort - Casino like?
The Ville Resort - Casino is a short 4-minute walk from Townsville Entertainment & Convention Centre and 6 minutes' walk from Magnetic Island Ferry Terminal.
The Ville Resort - Casino Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
27 November 2024
Harry
Harry, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
20 November 2024
Peter
Peter, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 November 2024
Nice last minute stay!
Last minute booking, comfortable room. Woke to a lovely ocean view. Spacious bathroom and room.
Adrian
Adrian, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 October 2024
Glen
Glen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 October 2024
Iris
Iris, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 October 2024
Excellent facilities and service
Fabulous place to stay. We can’t wait to book our next stay.
Lisa
Lisa, 1-night trip
Verified Hotels.com guest review
6/10 Good
12 October 2024
Disappointing stay
There were a series of problems with our stay.
We had noisy neighbours in a room from midnight to 0630 one night.
We had all sorts of problems ordering food and drinks from the poolside bar and app. The app wasn’t working one day and we were asked to go inside to two separate locations to order food and drinks. To top that the staff were rude at having to deliver the order to the pool deck.
Our room was not serviced one day. When it was little things like milk were not replaced.
We paid quite a lot for this stay for 4 nights and we simply expected more from this so-called premium location.
We were spoken to in a dismissive way in the casino one night so we left without playing any of the games.
Songs restaurant was enjoyable in the hotel.
We got the best service of our stay as we were leaving when the Irish guy placed our luggage in our car. He was polite and attentive.
I did raise these issues with the Duty Manager who comped a breakfast for both of us one day. However as it was a buffet it was hardly costing the hotel anything.
The pool area is the winning feature. If only the service was better. The male lifeguard was attentive and did a good job.
Craig
Craig, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 September 2024
Best stay ever thank you ! 🙏
Tina
Tina, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 September 2024
Peter
Peter, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2024
Kimberley
Kimberley, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2024
Clean, efficient.
Kiran
Kiran, 2-night family trip
Verified Wotif guest review
2/10 Poor
20 September 2024
Twice i have stayed at the resort paying good money to be there and twice i have been refused entry as a guest. Im not impressed with the service and feel ripped off. The staff were surprised when i told them i was a guest staying at the resort each time and still were not budging on letting me enjoy my stay in the casino. I dont know we hat else to say aopart from im rather dissapointed.
Brendan
Brendan, 1-night trip with friends
Verified Wotif guest review
10/10 Exceptional
19 September 2024
Wonderful property, with a few dinings options to choose from on site. Easy parking and great valet service. Only thing I could fault was the bed was a bit hard even with a mattress topper but other than that had a great stay.
Craig
Craig, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 September 2024
Sonja
Sonja, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 September 2024
Christie
Christie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 September 2024
Chelsea
Chelsea, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Very nice hotel, pool and swim up bar was lovely. Views from the room were spectacular:
Beverley
Beverley, 2-night family trip
Verified Wotif guest review
10/10 Exceptional
15 September 2024
Majelle
Majelle, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 September 2024
Very helpful staff, They were great with check in, departure and parking.