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Best Western Richmond Hotel

2.5 star property
Richmond hotel with indoor pool and 24-hour fitness

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Richmond Hotel

Indoor pool
Reception
Desk, blackout curtains, iron/ironing board, WiFi
Lobby
Front of property – evening/night

Reviews

7.2 out of 10

Good

Popular amenities

  • Non-smoking
  • Pool
  • Connecting rooms available
  • Laundry facilities
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • 24-hour fitness centre
  • Hot tub
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Front desk safe

Feel at home (6)

  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Coffee/tea maker
The price is RM303
RM335 total
includes taxes & fees
1 Jan - 2 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Clarion Pointe Richmond North near University

Free parking
Free WiFi
Air conditioning
Laundry facilities
8.4 out of 10, Very good, (667)
The price is RM311
RM343 total
includes taxes & fees
26 Dec - 27 Dec
Clarion Pointe Richmond North near University
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About the area

Map
100 Eastern Bypass, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 14 min walk
  • Eastern Kentucky University - 16 min walk
  • EKU Center for the Arts - 2 min drive
  • Baptist Health Richmond - 3 min drive
  • Lake Reba - 7 min drive

Getting around

  • Lexington, KY (LEX-Blue Grass) - 38 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Cook Out - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬10 min walk
  • ‪Rally's - ‬13 min walk

About this property

Best Western Richmond Hotel

Best Western Richmond Hotel is a great choice for a stay in Richmond. For a bit of exercise, you can visit the 24-hour fitness centre, or go for a swim in the indoor pool. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 141 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 3:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (2314 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An indoor pool
  • Hot tub

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Closed-captioned TV
  • Visual fire alarm
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Masks are required in public areas for unvaccinated guests.

Also known as

Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Richmond
Best Western Holiday Plaza
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Frequently asked questions

Is there a pool at Best Western Richmond Hotel?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Best Western Richmond Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Richmond Hotel?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Best Western Richmond Hotel?
Check-in start time: 3 PM; check-in end time: 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at Best Western Richmond Hotel and nearby?
Best Western Richmond Hotel has an indoor pool and a 24-hour fitness centre, as well as 1 hot tub.
What's the area around Best Western Richmond Hotel like?
Best Western Richmond Hotel is a short 14-minute walk from Richmond Centre Mall and 16 minutes' walk from Eastern Kentucky University.

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

Never again
Very noisy, had someone open the door to our room we had just walked into the room, said he worked there but still was shocked that someone did that
carolyn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good stay
The check in was quick and the staff was friendly. The room was clean and parking was good. They are doing updates on the facility, but we had a good stay.
Clinton, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Don’t stay here!
It was awful. We asked for the first floor but they put us on the second floor without elevators - we have physical limitations that made it difficult to take the stairs. They refused to move us & didn’t give us a reason why not. The key card didn’t work for the outside door - had to go back around to the front of the bldg to get the card reissued. The room door was temperamental to open. The hair dryer was broken. The hangers won’t stay in the plastic holders on rod & TV’s CC was so tiny that we couldn’t read it more than 2 feet away. The “free” breakfast was a joke - waffle iron broken, no bread for toast, no hot water for tea, no eggs except for hard boiled eggs, no yogurt 2 mornings in a row, hardly any hot food - just biscuits & gravy. No ice machine as we needed some ice. Every night (3 nights) we couldn’t get inside the back of building - we had to go around to the front for a new card each time - they never apologized. We were so shocked as we’ve used Best Western for many years and we will never use BW again.
Steven, 3-night trip
Verified Hotels.com guest review

4/10 Fair

So disappointed
Cheryl, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The place under construction, but there was no problem. Breakfast was great.
George, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Avoid like the plague
Do NOT STAY HERE! I REPEAT DO NOT STAY HERE. The blankets had stains and hair all over them. Not a random hair like someone shaved their body hair off gross. Then some random guy tried to get in our room claiming the front desk checked him into this room. Then people running up and down the halls all night. Then screaming and fighting all night. We hear banging and of this is the police open up. Then we hear screaming and get down on the ground. So we figured that domestic violence or something police are taking care of it. No it wasn't even the police. We have no idea what was going on cussing, beating, screaming, all night. The front desk they did nothing. It was the 2nd worst hotel of my life.
Lindsey, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Ayern, 1-night trip
Verified Hotels.com guest review

4/10 Fair

My stay was screwed up from the start. I was told I could pay for early check in because I was in town for a wedding. Called that morning to double check- was told no. Booked a king bedroom and when I arrived I was told it was given away. The outlets in the bathroom didn’t work and the lights by the bed didn’t work. For $140 a night I was severely under impressed.
Alisha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice room. Quiet and the staff was very accommodating. Breakfast was great.
Connie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Lisa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

A stay of last resort.
This is a stay you only make out of absolute necessity. If you need a semi-clean place to rest your head while driving on 75 and no where else is available, this place MAY be ok. We arrived at 1:45 to realize no one was working the front desk. A very sweet lady did eventually emerge but informed us that she was simply covering for a colleague and was not authorized to use the computer so I had to wait until the owner who lives on site to get my room key ready. The hallways are spooky, dirty, and smells disgusting. If you imagine a scary movie set in a hotel- this is your scene. The room had a dirty odor, the sheets were stained and disgusting, and the bathroom didn’t drain. But we didn’t see any bugs and the floors were swept. So it at least was sufferable.
Taylor, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

We didn’t mind the property upgrades, but they put us in our first room, the smoke detector was off the wall wrapped in plastic, when we pulled sheets back there was hair, and lint on the bed and a stain that went through the sheet to the mattress pad… got moved to second room, thanks to good customer service by the night attendant… that room was good, but no toilet paper in the room! Someone needs to retrain cleaning staff…
Todd, 1-night family trip
Verified Travelocity guest review

4/10 Fair

The pool was under construction but was not advertised as such and was one reason I reserved the room. Disappointed.
Charlotte, 1-night family trip
Verified Expedia guest review

2/10 Poor

Horrible experience, no soap in the public bathroom, rooms didn’t have a phone or remote control for tv then we switched a room and it had dirty sheets, toilet didn’t flush, bathroom door didn’t close and part of ceiling was coming down, to it all off a human public hair in the sheets when the rooms status was “clean” horrible service and will never be back there and I absolutely don’t recommend to you or anyone!
1-night trip
Verified Hotels.com guest review

2/10 Poor

Yikes! Renovation is understandable and believe us, this place desperately needs it. However it should probably be done in a manner that doesn’t leave guests feeling unsafe or uncomfortable. Even the newly “ renovated” room we were assigned was so badly done it made us uneasy about security and questioning eating the breakfast. You can be as friendly as humanly possible and pour on the Southern hospitality/charm but it won’t cover up the poor conditions and amenities that leave guests too afraid to use. Exterior doors that didn’t latch//lock. Room drywall was a mess and paint so thick it clogged vents. New flooring uneven, already cracking and not covering all the way to wall. Pool water was green and hot tub murky. Sinks in the hallway. No table lamp and one obnoxious bright white wall sconce for the whole room. The worst Best Western we have been to by far and we are surprised that they are not concerned with branding with this one.
Carolyn, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tracy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was good
Eian, 6-night trip
Verified Expedia guest review

8/10 Very good

Worth the $$$
No soap in room, at check in. All else great. They brough soap when we called.
Donald, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Remodeling till very late at night and no clean towels. We had to go buy our own. Manager never contacted us back.
Patrick, 2-night family trip
Verified Expedia guest review

4/10 Fair

Never again! Booked this property because it had a pool for the kids and a hot tub for me. Even at check in, huge LED sign out front advertising pool and hot tub. As soon as we checked in, we headed straight to the pool. I walked straight over to the hot tub. Jets were not working and the water was cold! Not only that, almost all of the pool furniture was broken! Some not only had missing screws, but other pieces had screws sticking out of them. Super unsafe. As for the room itself, it was ok as a whole. I know they are remodeling, but they have a long way to go. Towels and bedspread had stains on them. The promise of more towels never happened. Do yourself a favor and don't book this hotel! Stay on the WEST side of 75 in Richmond.
William, 1-night family trip
Verified Expedia guest review

2/10 Poor

Milleonya, 2-night trip
Verified Expedia guest review

2/10 Poor

You expect sleep, safety & a chance for a clean shower. All three were missing here.
Tami, 1-night trip
Verified Expedia guest review

2/10 Poor

We arrived around 11pm first walking in they are doing a remodel But it definitely looks like the remodeling is taking its time... hallway was filthy... BUT we got to the room mirror wasn’t even on the wall we went to look around and I noticed hair on the bed. But at this point we weren’t gonna be able to travel any further because we were both tired. Everything looked clean at first. But not when you looked closely the bathroom door wouldn’t even close shut because the door didn’t fit the frame. Luckily it was me and my boyfriend staying but the photos of this hotel are definitely not photos of the hotel we stayed in the hotel was definitely a dump in my opinion. Hence after sleeping on this bed overnight my boyfriend said there was no way the sheets were clean he said he could smell human body odor on the pillows and is pretty sure nothing was washed on the bedding it was just reset for the next customers hence I was really grossed out by that and I barely got any sleep due to a smoke detector beeping low battery all night. I’ve always had good experiences with the best western brand but there’s no way I will ever stay at this one ever again. Definitely not worth $122 a night or even the $99 a night steer clear! Ladies if your by yourself traveling I don’t recommend to stay here either the atmosphere here wasn’t giving me friendly buses at all! Only reason I stayed was because my boyfriend was with me. Although I really wish we had just left and went home to begin with….
Kimberly, 1-night trip
Verified Expedia guest review

4/10 Fair

Richard, 1-night trip
Verified Expedia guest review

2/10 Poor

No amenities as posted
Thomas, 1-night trip
Verified Expedia guest review