The best thing about this place is the security guard in the parking lot and the electronic entrance. I only needed to be in the hotel room for a few hours of sleep and then move to my next city.
1. I booked a handicapped room on Hotels.com, but I got a room near the stairwell that was dirty, and it was beside a huge industrial fan that was drying up the carpet in the hallway from some kind of wet carpet or flooding situation.
2. Why put a single woman near a starwell exit? That is dangerous.
3. I called about the room being dirty AFTER I took off my clothing. I checked the bed first, and the sheets were clean but old. When I called, they offered to put me in the room that was in front of the industrial fan. The security guard would bring up the key. My response: I was too tired to recloth myself and move everything to an even worse location. Just give me a discount, and I will be ok because I am scared to see how the other rooms look. As a member of the Hilton Honors,this is not something I expect. She said she had no record of me being an honors member.
2. The sink was stopped up and dirty, as was the tub. The floor was also dirty, with food on it.
3. The bathroom was dirty all around. I cleaned up the toilet and the sink enough to get through the 5 hours of rest I needed.
4. I was disappointed in that the hotel is pricey but not clean.
5. As a former housekeeper in a less expensive franchise, I know what can be done in the turnaround time, and this was not sufficient.