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Hyatt Place Richmond/Innsbrook

3.0 star property
Art Deco hotel in Glen Allen with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Place Richmond/Innsbrook

Lobby
Exterior
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Connecting rooms available
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 24-hour fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
  • Vending machine
  • Laundry service
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
The price is RM417
RM485 total
includes taxes & fees
1 Jan - 2 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Premium bedding
Blackout curtains
  • 34.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Bathroom

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

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8.4 out of 10, Very good, (1004)
The price is RM365
RM424 total
includes taxes & fees
28 Dec - 29 Dec
Hilton Garden Inn Richmond Innsbrook
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About the area

Map
4100 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive - 4.0 km
  • Henrico Doctors' Hospital - 8 min drive - 8.0 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.3 km
  • University of Richmond - 12 min drive - 12.6 km
  • Virginia Commonwealth University - 16 min drive - 19.4 km

Getting around

  • Richmond, VA (RIC-Richmond Intl.) - 27 min drive
  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Main Street Station - 17 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk

About this property

Hyatt Place Richmond/Innsbrook

Hyatt Place Richmond/Innsbrook puts you a short five-minute drive from Short Pump Town Center. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Fellow travellers like the comfortable beds and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 124 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 2:00 AM
  • Express check-in/out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 2 total, up to 22 kg per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Free use of nearby fitness centre
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (1195 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness centre
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Thin carpet in room

Room amenities

Be entertained

  • MP3 docking station
  • DVD player
  • 42-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Wet bar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-off cleaning fee of USD 100

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The photos in this description reflect the brand standard and are provided for illustrative purposes only.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook
Hyatt Glen Allen
Glen Allen Hyatt
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Does Hyatt Place Richmond/Innsbrook offer free cancellation for a full refund?
Yes, Hyatt Place Richmond/Innsbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hyatt Place Richmond/Innsbrook?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 22 kg per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hyatt Place Richmond/Innsbrook?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Place Richmond/Innsbrook?
Check-in start time: 3 PM; check-in end time: 2:00 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Hyatt Place Richmond/Innsbrook and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy amenities such as a 24-hour fitness centre and a picnic area.
Are there restaurants at or near Hyatt Place Richmond/Innsbrook?
Yes, there's an on-site restaurant.
What's the area around Hyatt Place Richmond/Innsbrook like?
Hyatt Place Richmond/Innsbrook puts you in the heart of Glen Allen. Popular attractions include Short Pump Town Center, which is 4 minutes away by car.

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Tammy, 1-night trip
Verified Hotels.com guest review

8/10 Very good

room was great. very clean.
adrian, 1-night trip
Verified Hotels.com guest review

6/10 Good

3/5 overall. Friendly staff!
Stay was 3/5 overall. Only 1 ice machine and it was located on top floor. Only one working elevator so waiting times were a bit longer than normal. Last morning the fire alarm went off...and on....and off...and on...for over an hour which was annoying. On the good side, breakfast was good and the staff was VERY friendly and greeted you on your way in and out each time! Renovations were not completed and needs some work but overall not a bad stay.
Sarah, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Room for improvement
The construction seemed to be an excuse for not getting things done in a timely manor. The breakfast was dry and seemed to be left out for long periods of time. The craftsmanship in the bathroom in particular was poor; toilet paper holder falling off wall, corners missing caulk and paint, etc. The desk chair was dirty and there were keys left in the room from a previous guest.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Ways to improve
I think the overall stay was average compared to the other Hyatts I have been to. Room size, bed and TV was decent. Breakfast was a plus. I liked their options. Checking in and out was easy. Did not like that i had to pay to watch movies or listen to music. In the elevator there was a soiled padding with big black spots on it.(looked like oil or mold stains). Receptionist were not in any type of uniform 🤔 they looked like guesses. At the entrance the couch was way too close to the door as you walked in. The hyatt sign on diamond/cox road need to lit up or made bigger (can not see at night).
Roniesha, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great except the styrofoam plates for breakfast.
2-night business trip
Verified Hotels.com guest review

4/10 Fair

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Jacob, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Very disappointed
The room was dirty on the heat unit. The shower was terrible with mold /mildew and caulk peeling. The shave pad was in the opposite end of the shower. Leaving your face in the spray while trying to shave. The water took OVER 5 mins to get hot to use the sink or shower. Most importantly the door did not shut without slamming and extra pressure to latch. When leaving we were able to push the door back open several times before it was latched and secure to leave. THIS ROOM WAS SUPPOSED TO HAVE BEEN RENOVATED! The linens were clean and we made it work for our short stay. There was no microwave to use in the room. The staff was very nice and tried to help as much as possible. Wont be returning
Paul E., 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Latisha, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Yankira, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

They are remodeling the 4th flood, where the ice machine is. There are no signs indicating that plus long waits for elevators as the constructuon guys are using them. Went to 4th floor , no ice machine in aervice and then had a 7 minute wait for an elevator , went to 6th floor for ice and that machine didnt work either. Had to go to lobby. They should put signs up warning guests , NO ICE and do not go to 4th floor.
david, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
I normally do not leave reviews - especially ones that might tarnish the reputation of an establishment, that being said, I post this out of concern for issues of sanitation. I booked this room several days prior to my stay and had no idea that the hotel was and continues to be under renovation. The two elevators are shared with the construction workers hauling debris out from the upper floors - understandably there might be debris on the elevator floor from such activity but over my 2 night stay noticed that the same trash and dust on the elevator floor stayed there. It was clear upon entering the room - priced at roughly $140 per night not including tax - why the hotel was undergoing such renovations. The paint was scratched and worn around the trim in the room, there was a stain/hole in the curtains, the cable outlet was separated from the wall and laying on its side, there were areas not painted that were very noticeable, the carpet was slightly damp and bathroom floor sticky. No one was around during the breakfast buffet when I was there to tidy and wipe clean the counters periodically from guests spilling food on them. There were flies. I decided to forgo breakfast. Trash cans outside the hotel near the pool and picnic were not emptied on a regular basis as I observed an empty cigarette box handing out of a garbage can for two days. The staff were friendly but unfortunately, I will not stay there again.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
Gavin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was close to the ballroom and restaurants.
Shawnetta, 1-night trip
Verified Expedia guest review

2/10 Poor

The pics online are a trap!
This hotel was soooo bad. The pictures on the website did not match the rooms. It is completely outdated- stains on the furniture, weird bugs crawling on the wall- I felt so uncomfortable. I requested to change rooms and that’s when I was informed that they had renovated rooms available. I appreciate her changing the room but it wasnt much of a difference. It was just a weird vibe in the hotel. It was so bad we left a day early and just stayed with family. The elevator was so dirty, the floors were dirty. I honestly feel like this was a case of false advertisement. Don’t stay here- for your own sanity.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely property!!!!
David, 1-night romance trip
Verified Expedia guest review

4/10 Fair

When booking they should have mentioned they are under renovations. The description mentions pool. The pool looks like it was never opened. The place was a dump
Howard, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Zachariah, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Tayvon, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I’m sorry but if there is going to be remodeling I think we should know ahead of time the bathroom had mold the entrance had a dirty rug and 2 giant black trash can in the entrance because it was raining and water was dripping from ceiling I have stay here before and it was never like this
Danay, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Andrea, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent economic stay for the family
Excellent economic stay for the family. Safe. Clean. Friendly and helpful staff. Included breakfast offered variety. Hot: bacon, eggs, seasoned potatoes, waffle s. Cold: cereal, cut fruit, yogurt, bagels. For all the reviews that complain there is no soap/shampoo/etc, try looking on the wall or asking staff. Reserved a room with pull out couch. No pullout linens were in the room. Spoke to staff who very kindly provided all supplies. If wear and tear are not acceptable, don't book here. Linens had some small stains but were freshly laundered. If you set your expectations to the price point you are willing to pay, this will make you happy.
Jennifer, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Don't stay until remodel is finished
The hotel is being remodeled. It is a mess. They still have gold cone christmas tree decorations in the lobby. The furniture was stained. Our guest room wasn't cleaned well. We cleaned paets of the barhroom ourselves because it was late and we had our dog.
Cara, 1-night family trip
Verified Hotels.com guest review