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HESTA Hakone

2.5 star property
Guesthouse within easy reach of Ōwakudani

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Photo gallery for HESTA Hakone

Exterior
1 bedroom, free WiFi, bed sheets
1 bedroom, free WiFi, bed sheets
Lobby
Reception
Surrounded by Hakone's serene landscapes, HESTA Hakone offers a tranquil retreat. Unwind with laundry facilities and stay connected with in-room WiFi. Previous guests appreciated the thoughtful amenities and peaceful atmosphere.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Laundry facilities
  • Onsen
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (6)

  • Vending machine
  • Microwave in a common area
  • Self-serve laundry
  • Luggage storage
  • Limited hour front desk
  • TV in a common area

Feel at home (4)

  • Children stay free
  • Laundry facilities
  • In-room climate control (air conditioning)
  • Limited on-site parking
The current price is RM171
RM197 total
9 Sept - 10 Sept

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Shared Dormitory

1 bedroom, free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Separate bedroom
Toilet with electronic bidet
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Separate bedroom
Private bathroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Basic Shared Dormitory

1 bedroom, free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Japanese Western Style Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

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About the area

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • Lake Ashi - 10 min walk - 0.9 km
  • Hakone Ropeway - 5 min drive - 3.1 km
  • Hakone Shrine - 6 min drive - 6.4 km
  • Hakone Kowakien Yunessun - 10 min drive - 6.7 km
  • Hakone Open Air Museum - 11 min drive - 7.3 km

Getting around

  • Tokyo (HND-Haneda) - 110 min drive
  • Tokyo (NRT-Narita Intl.) - 167 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Hakone Ohiradai Station - 14 min drive
  • Hakone Gora Station - 18 min drive

Restaurants

  • ‪大涌谷くろたまご館 - ‬5 min drive
  • ‪箱根ロープウェイ株式会社桃源台駅 - ‬11 min walk
  • ‪涌わくキッチン - ‬5 min drive
  • ‪大涌谷駅食堂 - ‬5 min drive
  • ‪Cafe Tune - ‬7 min drive

About this property

HESTA Hakone

When you stay at HESTA Hakone, you'll be within a 10-minute drive of Lake Ashi and Ōwakudani. Also, Hakone Shrine and Hakone Gora Park are within a short drive.

Languages

Japanese

More about this property

VISIBILITY

At a glance

Hotel size

    • 22 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: 9:00 PM
    • Minimum check-in age – 20
    • Check-out time is 10:00 AM

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site parking is limited
    • Height restrictions apply for on-site parking
    • On-site carport

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Shared microwave

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Facilities

  • Television in common areas
ROOM

Room amenities

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Electronic bidet

Stay connected

  • Free WiFi
STAR_OUTLINE

Special features

Spa

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 4:00 PM to 11:00 PM.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Towels are available for an extra charge of JPY 220 per person, per night (or guests may bring their own)

Parking

  • Parking height restrictions apply

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Guests with tattoos are welcome to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone
HELP_OUTLINE

Frequently asked questions

Does HESTA Hakone offer free cancellation for a full refund?

Yes, HESTA Hakone does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at HESTA Hakone?

Sorry, pets aren't allowed.

Is parking offered on site at HESTA Hakone?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at HESTA Hakone?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. Check-out time is 10:00 AM.

What's the area around HESTA Hakone like?

HESTA Hakone is a short 1-minute walk from Sengokuhara Onsen and 8 minutes' walk from Hakone Pirate Ship.

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HESTA Hakone Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Restaurant
Service staff

Reviews

10/10 Excellent

A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Callum, 2-night trip

10/10 Excellent

The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Tina, 1-night trip

10/10 Excellent

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Mary, 3-night trip

8/10 Good

Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stephanie, 3-night trip

8/10 Good

Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Rhys, 1-night trip

8/10 Good

Very peaceful place.
Amy, 2-night trip

10/10 Excellent

We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Dawn, 2-night trip

6/10 Okay

We didn't feel welcome at all. We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation. The hotel seems very money oriented. Everyone has to pay an extra fee for the onsen, even if you don't plan to use it. You have to pay if you want to leave your bags a couple hours after check-out.
Janna, 2-night trip

10/10 Excellent

The onsen is amazing.
Luis, 1-night trip

6/10 Okay

Not very easy to find. It was Ok to spend only 1 night
carla, 1-night trip

10/10 Excellent

I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
2-night trip

8/10 Good

The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Sophie, 2-night trip

8/10 Good

Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Gina, 3-night trip

2/10 Terrible

I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.
xing, 2-night trip

10/10 Excellent

Very comfortable. Vito was super helpful at the front desk too.
2-night trip

10/10 Excellent

This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Dat, 2-night trip

10/10 Excellent

The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
Jenny, 2-night trip

6/10 Okay

Dormitory bed was a bit uncomfortable. Variety of vending machines
Hannah, 4-night trip

8/10 Good

For an economy property, it was fine. A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Daphne, 1-night trip

4/10 Poor

It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Fareed, 1-night trip

10/10 Excellent

The hotel locates in a quiet place, with difficulties to find the location, no restaurants and other facilities around. No elevator as well. If well prepared for all these inconvenience, this hotel is definitely worth a try, with its more than reasonable price. The hotel rooms seems to be newly renovated, large size, very clean and comfortable. I love it so much, would come back again definitely 💕.
Ki Chi, 1-night trip

8/10 Good

A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Alison, 2-night trip

4/10 Poor

The price simply isn’t worth it. There is no reason to pick this hotel over anywhere else in that area. The positive thing is the room is big (no shower). I will now list below the negative aspects of this accommodation. - Staff are non existent, there is occasionally someone at the desk but never after 9pm. They are completely useless at assisting you and are unlike any other Japanese person I have encountered. They couldn’t arrange a Taxi for us, and couldn’t answer the phone either. There is no food outside of the vending machine options which are ok. If you don’t have a car I would avoid this entire AREA of Hakone. It is very beautiful landscape but extremely hard to get too - if you are out after 6pm good luck there is nothing open in even the main area of Gora which isn’t just a small town open for the attractions this area is blackout at night. The Bus stops at around 730pm. If you miss the train or bus you are at the mercy of waiting for a taxi to maybe show up unless you have a competent hotel to organise one for you. This area seems to have infinite guest houses and hotels all with a very weird vibe seemingly run down and semi abandoned. The onsen was very average and lots of things like lights, kettles etc do not work. The way Hakone works is there is a ropeway cable car that goes up and down the mountain and ends at 5pm this is a short walk away to the bottom at Lake Ashi which is lovely in the morning and day time then you catch the cable up to.
Luca, 2-night trip

4/10 Poor

There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food. My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench. The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth. If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Feng Ren, 1-night trip

10/10 Excellent

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