4/10
The front desk staff is too stiff and unfriendly. Time and again i have experienced that they will never consider any of your request on room choices…they won’t make any changes how much ever you request them. One of my earlier stay I was charged for the room though I had already informed I will be checking out as my plans changed but the duty manager refused to waive off the room charges though I was checking out at noon and leaving the room free for their next guest. Super annoying and surprised to see how the Tata group hospitality values are being tarnished by these ground level, uncultured front desk staff.
firoz
Perjalanan perniagaan 4 malam