2/10 Lemah
23 Februari 2025
No clean room available!!!
We arrived at 2 AM and were told that they didn’t have a room for us that was clean and asked us to leave and find another room in another hotel. Apparently other guests at the hotel had not found their room clean so our room was given to them. It is ridiculous that they knew they didn’t have a room for us and they didn’t even bother to call and let us know,…they certainly had plenty of time to do so. Given it was 2 AM, we couldn’t even rebook another hotel for the same night online. Hotels.com wasn’t able to help, because of the same issue. So we ended up driving around to three different hotels and calling around before finding a hotel that was well over x2 the rate we had paid for this hotel. The next morning we tried to contact the manager. He refused to identify himself as the manager and refused to share his name and was rude. He apparently wasn’t even aware of what had happened stating that we had received a room that night!!!
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