6/10 Good
19 November 2024
No room service and forced to sign up for rewards
I called prior to ask about the deposit since I couldn't find any information and the woman who answered was very pleasant and informative. When I arrived at check out, it was the same woman and again very helpful and patient with a bank issue I had. As soon as I paid, she began to pressure me for about ten minutes about Hilton rewards, even after I expressed a few times I wasn't interested and that I usually book under my father since he travels often. After I said no about the 3rd/4th time, she became smug and a little standoffish, said I couldn't use my dad's account but still found it apparently. Then asked for my email for what I thought was something unrelated, mind you I'm pretty dizzy from the altitude and exhausted from traveling. By the time I got to my room I had two text messages about the rewards program and was a little upset considering I didn't give her my number to use.
The room was very spacious and pretty clean, but the stove had flashing red lights, didn't get a chance to use it. The entire property had a strong chemical smell possibly from the renovating, and I saw two dead roaches in the hallway during my entire stay.
During my 3 night stay, I had no room service. I had to go down Saturday night and throw my own trash and ask for replacement towels as no one came by. Also the first night, my restroom door locked from the inside and the manager on duty just handed me his multi tool thing to try to wiggle it open.
Verified traveller
3-night trip
Verified Hotels.com guest review
