2/10 Poor
21 October 2024
Cockroaches! No elevator. Dirty. Unprofessional
Aside from smelling like an ashtray, there wete cockroaches in our room. I let front desk know about it. She told me they were full so she couldnt move me. If u have them in 1 room u have them in all! She offered to bring us spray! We slept in our car on a sat nt on sweetest day, so our romantic getaway was ruined. I cant see to drive at night or i wouldve driven home. There were stained sheets with holes. Back door was cracked open with a rock by staff on duty. There were all kinds of suspicious people coming and going. The nt staff was sitting without shoes in the lobby watching tv everytime we came in or out. They were friendly, but just didnt look professional. Upon checkout, the manager refused to give me a refund. After reading the reviews, red roof inn keeps saying theyre working with a pest control company... its said that for over a year... OBVIOUSLY ITS NOT WORKING!!! There was no breakfast offered, which was 1 reason we chose this place. It was loud, the hall carpet was saturated in dirt and grime that almost squished under your feet. There was no elevator and we reserved an accessible room and was denied one upon checkin. Absolutely horrible. We used to stay at red roofs, but we will never again. This was absolutely unacceptable 😤, unprofessional, unhealthy, and a disgrace to the red roof name. I will continue to fight for my refund. I took pics of the cockroach. This is a health hazard, and the health dept will be made aware!
Ashley
Ashley, 2-night trip
Verified Hotels.com guest review