I booked Luxury Condos Menlo Park through Hotels.com expecting a clean, comfortable, and professionally managed stay. What I actually experienced was incredibly disappointing and far from the quality described in the listing.
Right from day one, there were serious issues. Most notably, there was no running water when I arrived. I had to reach out to management just to understand what was going on, and there was no proactive communication about such a major problem. It took nearly an entire day before water was restored—something that should never happen in a property advertising itself as “luxury.”
In addition, there were no clear instructions on how to access or use the parking garage, which caused unnecessary confusion and delay when trying to get settled in. For a supposedly premium property, this lack of basic information was both frustrating and unprofessional.
Inside the unit, the shower was clearly not cleaned properly—there was visible residue and grime, suggesting housekeeping had not done a thorough job before my arrival. Again, this reflects very poorly on the standards being claimed in the listing.
Just when I thought things couldn’t get worse, the water went out again within two days of my stay—this time due to a broken pipe in the building. This was a major inconvenience and it took three full days to be resolved, during which time I had extremely limited or no access to water. There w
