When we arrived in our room, there was only one towel, no wash cloths. We had to go down to the front desk to get them. The toilet paper was nearly empty, front desk again. No coffee or creamers or sweeteners in the room coffee bar, went without. No glasses on the sink, went out and bought some. Only one shampoo and conditioner. The towels and wash cloths were stained. The bed was too hard for my bad back. The tub was very slick my wife fell and could not get up, I had to help her. I slept in a chair. No breakfast service. I saw many torn window screens, one window had a beer cardboard box flattened over the torn screen by a customer. Refrigerator was very noisy.