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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Playa de los Muertos

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Photo gallery for Casa Dona Susana

Enjoy al fresco dining amidst lush greenery and a serene pool view.
Enter a grand lobby with a high ceiling, decorative chandelier, and elegant column structure.
Enjoy a restful stay in this serene room featuring a comfortable bed, a nightstand with a telephone, and a dresser with a mirror.
Guests can dine al fresco in a shaded area with wicker tables and chairs, surrounded by potted plants and a scenic view.
Spanning a tranquil body of water, this iconic bridge connects to a coastal landmass.
Experience the vibrant charm of Playa de los Muertos at Casa Dona Susana, where you can unwind on the sun-kissed terrace or take a refreshing dip in the outdoor pool. With multilingual staff and concierge services, this hotel offers convenience and connection while you explore nearby attractions.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The current price is RM375
RM450 total
includes taxes & fees
24 Aug - 25 Aug

Room options

View all photos for Standard Room, 1 King Bed

Relax in this serene space with a large bed, two nightstands, and a wardrobe with mirror.

Standard Room, 1 King Bed

8.2 out of 10
Very good
(63 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Cuale Island - 7 min walk - 0.6 km
  • Malecon - 16 min walk - 1.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

When you stay at Casa Dona Susana, you'll be a short five-minute drive from Malecon and Playa de los Muertos. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a snack bar/deli, a terrace and a garden. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 42 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Contactless check-in and check-out are available
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking is limited
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Lift

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?

Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Dona Susana?

Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.

Are pets allowed at Casa Dona Susana?

Sorry, pets aren't allowed.

Is parking offered on site at Casa Dona Susana?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at Casa Dona Susana?

Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Casa Dona Susana?

No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are both nearby.

What is there to do at Casa Dona Susana and nearby?

Have fun with nearby activities such as scuba-diving and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Casa Dona Susana?

Yes, there's an on-site restaurant.

What's the area around Casa Dona Susana like?

Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 3-minute walk from Los Muertos Pier and 4 minutes' walk from Olas Altas Beach. Travellers give top marks for the hotel's prime location.

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Casa Dona Susana Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Beach
Restaurant
Bed
Bathroom
Rooftop pool
Balcony
Breakfast

What guests liked

  • Beach access was easy and convenient with staff assistance and comfortable lounge chairs available. (34 reviews)
  • The breakfast buffet was consistently described as delicious, high-quality, and with a wide selection of options. (19 reviews)
  • The rooftop pool was a highlight with its comfy loungers, bar, and great views. (38 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

We enjoyed our stay. Nice Mexican feeling getaway with friendly staff.
Brian, 7-night trip

8/10 Good

Excellent location, friendly staff
MAGIE, 3-night trip

8/10 Good

Perfect stay for a true Mexican experience surrounded by
Valeria, 3-night trip

10/10 Excellent

Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Jose Freddie, 4-night trip

8/10 Good

A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Gene Carl, 7-night trip

8/10 Good

I like the location
Reyna, 3-night trip

10/10 Excellent

Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Paul, 4-night trip

10/10 Excellent

Great location and friendly staff.
rod, 7-night trip

10/10 Excellent

Always love staying at casa Dona Susana.
Sara, 4-night trip

10/10 Excellent

Wehad a beautiful time there!
Bruce, 7-night trip

10/10 Excellent

Great location!
PAUL, 9-night trip

10/10 Excellent

The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Jacqueline, 4-night trip

10/10 Excellent

Well located for enjoying the Zona Romantica in PV
Shawn, 1-night trip

10/10 Excellent

Great hotel and staff!
Joshua, 11-night trip

8/10 Good

Front desk service was excellent
larry, 3-night trip

10/10 Excellent

It was comfortable and convenient and loved the roof top deck with the delicious food offerings. Would stay there again
ann, 3-night trip

8/10 Good

Beautiful property friendly staff.close to everything.
Katy, 3-night trip

10/10 Excellent

Very easy access to everything
juan, 1-night trip

10/10 Excellent

The staff the hotel was excellent Kind friendly Terrific stay
Wendy, 2-night trip

6/10 Okay

Yourself a favor, don’t be fooled by the high rating for this place. It is in the old Vallarta area. This is really dirty and the beach it’s filthy. The beach is super dirty and the dirty streets of the water is running into the beach abo
Dino, 6-night trip

10/10 Excellent

Great Location and friendly staff.
Roland, 2-night trip

10/10 Excellent

Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Victor, 7-night trip

10/10 Excellent

Excellent service and very friendly staff?
Pelvain Singh, 7-night trip

10/10 Excellent

Love casa Dona Susana as it is quiet and part of the Los Arcos complex with all the amenities, pools and beach.
Tony, 3-night trip

10/10 Excellent

Fantastic Hotel

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Debbie, 7-night trip