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Castello City Hotel

4.0 star property
Family-friendly hotel with restaurant, near Heraklion Port

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Photo gallery for Castello City Hotel

Exterior
Lobby sitting area
Bar (on property)
Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Located near Heraklion Port, Castello City Hotel offers a warm welcome with a rooftop terrace and ocean views at The 5th floor restaurant. Indulge in Greek cuisine for breakfast, lunch, or dinner while connecting to free WiFi; the staff has made an impression on previous guests with their helpful service.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is RM325
RM420 total
includes taxes & fees
29 Apr - 30 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • Sea view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Deluxe Triple Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room (Family)

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Family Room (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Double or Twin Room

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Double or Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
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About the area

Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • Historical Museum of Crete - 13 min walk - 1.1 km
  • Heraklion Town Hall - 15 min walk - 1.3 km
  • Heraklion Archaeological Museum - 18 min walk - 1.6 km
  • Koules Fortress - 3 min drive - 2.3 km
  • Heraklion Port - 3 min drive - 2.8 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Κρητικός Φούρνος - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Coffee Island - ‬9 min walk
  • ‪Kαφενείον ο λάκκος - ‬11 min walk
  • ‪Manitu Sunset Bliss - ‬9 min walk

About this property

Castello City Hotel

Castello City Hotel features a rooftop terrace and puts you a short five-minute drive from Heraklion Port and Heraklion Archaeological Museum. For a bite to eat, guests can visit The 5th floor, which serves Greek cuisine and is open for breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge, a snack bar/deli and a terrace.

Languages

English, French, German, Greek, Italian

At a glance

DONE

Hotel size

    • 68 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free off-site parking within 1148 ft
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Memory-foam mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor – Overlooking the ocean, this restaurant specialises in Greek cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 25 per vehicle (one-way. Maximum occupancy 4)
  • Late checkout can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guest rooms can be used for EUR 2 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number 1039Κ013A0004300

Also known as

Castello City Hotel Heraklion
Castello City Hotel
Castello City Heraklion
Castello City
Hotel Castello City
Castello City Hotel Crete/Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Does Castello City Hotel offer free cancellation for a full refund?

Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Castello City Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Castello City Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Castello City Hotel?

Yes, an airport shuttle is available. The charge is EUR 25 per vehicle one-way.

What are the check-in and check-out times at Castello City Hotel?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out are available.

Are there restaurants at or near Castello City Hotel?

Yes, The 5th floor offers Greek cuisine and ocean views.

What's the area around Castello City Hotel like?

Castello City Hotel is a short 18-minute walk from Heraklion Archaeological Museum and 10 minutes' walk from Natural History Museum of Crete.

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Castello City Hotel Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Value
Bed
View
Taxi
Rooftop restaurant

Reviews

8/10 Very good

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Matthias, 3-night trip

10/10 Exceptional

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Dimitra, 1-night trip

10/10 Exceptional

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Yani, 4-night trip

10/10 Exceptional

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Satish W, 4-night trip

10/10 Exceptional

A fine hotel for the price. Close to everything.
William, 4-night trip

10/10 Exceptional

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Maribel, 3-night trip

6/10 Good

Horrible parking arrangement.
Gregory, 1-night trip

10/10 Exceptional

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Robert, 3-night trip

2/10 Poor

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Darren, 1-night trip

4/10 Fair

No pool, room very small.
Jose, 3-night trip

2/10 Poor

Overall the service is not good
Xiaoxu, 4-night trip

8/10 Very good

It's ok - it's nothing fancy, not so comfortable

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Assaf, 1-night trip

4/10 Fair

Bummers

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Judy, 5-night trip

2/10 Poor

Mickaël, 1-night trip

6/10 Good

Personal und Service war sehr nett und hilfsbereit. Doch das Bett hat sehr stark geknarrt, und das Bettlaken ist ständig verrutscht. Die Wände waren extrem hellhörig, sodass die Dusche im Nachbarzimmer lauter zu hören war als die eigene Dusche im Zimmer. Unser Zimmer lag direkt neben dem Aufzug, wodurch wir alle Menschen, die vorbeigingen und sich unterhielten, deutlich hören konnten. Das Türschloss mit dem Chip ist kaputtgegangen, und wir konnten nicht ins Zimmer gelangen. Ein Mitarbeiter hat es jedoch freundlich und schnell repariert. Von der Fassade des Hotels fiel ein großes Stück Putz mit einem lauten Knall herunter und beschädigte ein darunter geparktes Auto. Die Umgebung in diesem Viertel erschien uns als Frauen nicht sicher, weshalb wir abends nicht empfehlen würden, draußen auf den Straßen zu gehen.
Kristine, 5-night trip

8/10 Very good

Λίγο ακόμα...

Μερικές λεπτομέρειες, όπως η τοποθέτηση του ρολού σε άλλο σημείο του μπάνιου ή η κακή επιλογή μηχανής καφέ στο πρωϊνό, αφαιρούν πόντους... Ακόμα, λίγο ζεστά τα κρουασάν στο πρωϊνό, που ήταν πολύ πλούσιο...
GEORGIOS, 2-night trip

8/10 Very good

Denis, 3-night trip

10/10 Exceptional

Levin, 5-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Sehr freundliches Personal. Großes ruhiges Zimmer mit Meeresblick.
Herbert, 1-night trip

8/10 Very good

Jon, 1-night trip

10/10 Exceptional

desayuno rico. bien ubicado, un poco viejo el hotel
ana e, 2-night trip

10/10 Exceptional

Todo perfecto.
Enzo, 2-night trip

6/10 Good

Eranuhe, 1-night trip

10/10 Exceptional

Bob, 4-night trip