Both of the 2 elevators failed shortly after I checked in, and already had bags in my 25th floor room. This was early evening, on a weekend. The staff could not say how long it would be for the repair person to arrive and correct it. I had to walk up 25 floors when I returned from supper. No relief on the cost of the room was given, despite my request to front desk in the morning. I is hard to believe the elevator system was well-maintained if both of them failed unexpectedly at the same time. I makes one think that sometime earlier, money that should have been spent to make the electronics reliable was not spent, and finally all failed. Not having a reliable, prompt repair service contracted that would show up quickly for such an emergency failure also suggests penny pinching at the customers' expense. There has been no response at all to my request for a partial refund, made to staff the morning of departure. The excuse that Expedia paid for it was offered to suggest I shouldn't expect anything.