This was hands down the best stay at a hotel I've ever had.
The room was exactly what I was expecting. It was clean, and the kitchen in my room was stocked.
That is not why this hotel earns a 5/5 though.
The radiator in the jeep we drove down blew about a half mile from the hotel. Through some very selective driving to prevent over heating, we managed to get it back to the hotel.
But here we were, a day into our trip, hundreds of miles from our home in new york with a vehicle that had a blown radiator. The car was not a rental. It was a personal vehicle. We were lucky that we had two mechanics with us who were able to acquire a new radiator and fix it.
When the resort maintenance people found us working on the jeep, they could have gotten upset. They could have told us we weren't allowed to do that there. They could have yelled at us for making a mess. (we did)
but they didn't do any of that. They asked what was going on, and they loaned us tools that we didn't have to help us fix the problem saving us both the time and the trouble of buying those tools.
When the front desk found out about our issue, they gave us coupons that saved us money at several restaurants.
The outstanding empathy in the face of what could have turned our vacation into a nightmare is what earned them this review.
10/10 would go back again.