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Tukan Hotel & Beach Club

3.0 star property
Hotel with 2 outdoor pools, near Playa del Carmen Main Beach

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Photo gallery for Tukan Hotel & Beach Club

Front of property – evening/night
View from property
Gym
In-room safe, free cots/infant beds, free rollaway beds, free WiFi
Check-in/check-out kiosk
Near Playa del Carmen Main Beach, Tukan Hotel & Beach Club offers a vibrant retreat with 2 outdoor pools, a beach bar, and a garden. Enjoy meals at the on-site buffet restaurant la ceiba bar y buffet and stay connected with in-room WiFi.

Reviews

6.2 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • 24/7 front desk
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Free beach shuttle
  • Beach bar
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Water dispenser
  • Wedding services

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Cable TV service
  • 2 outdoor pools

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Bedrooms

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Double Beds

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About the area

Map
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Free beach shuttle

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Tukan Hotel & Beach Club

When you stay at Tukan Hotel & Beach Club, you'll be in a fantastic location, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a beach shuttle and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 156 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, up to 10 kg per pet)
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Water dispenser

What to do

  • Free beach shuttle
  • Personal watercraft (motorised)
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Surfing/body boarding nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Wedding services
  • Porter/bellhop
  • Free beach shuttle

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • 2 outdoor pools

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La ceiba bar y buffet – On-site buffet restaurant.

Fees & policies

Pets

  • Pet deposit: MXN 500 per stay

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Tukan Hotel Beach Club All Inclusive Playa del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Beach Club All Inclusive Playa del Carmen
Tukan Beach Club All Inclusive
Tukan Club All Inclusive
Tukan Hotel Beach Club
Tukan Hotel & Beach Club Hotel
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel & Beach Club Hotel Playa del Carmen

Frequently asked questions

Does Tukan Hotel & Beach Club offer free cancellation for a full refund?

Yes, Tukan Hotel & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tukan Hotel & Beach Club?

Yes, there are 2 outdoor pools.

Are pets allowed at Tukan Hotel & Beach Club?

Yes, dogs are welcome, with a maximum weight of 10 kg per pet. A deposit of MXN 500 per stay is required.

Is parking offered on site at Tukan Hotel & Beach Club?

Sorry, there's no on-site parking at Tukan Hotel & Beach Club.

What are the check-in and check-out times at Tukan Hotel & Beach Club?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Tukan Hotel & Beach Club?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel & Beach Club and nearby?

Have fun with activities such as kayaking, parasailing and rafting, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Tukan Hotel & Beach Club?

Yes, there's an on-site restaurant, la ceiba bar y buffet.

Does Tukan Hotel & Beach Club have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Tukan Hotel & Beach Club like?

Tukan Hotel & Beach Club is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Mamitas Beach.

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Tukan Hotel & Beach Club Reviews

Reviews

6.2

Good

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Poor

6-night trip

10/10 Exceptional

Michele, 5-night trip

8/10 Very good

The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Jim, 7-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Modest hotel
The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Rubi, 7-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Position geografic is perfect. Clean and very secure.
luis, 4-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Horrible hotel
really bad experience, I don't recommend to no body this hotel.
Esther, 4-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Great location, but that is it.
I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.
This review was submitted before 2018 and has not been verified.

6/10 Good

Great location and drink options
The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!
This review was submitted before 2018 and has not been verified.

2/10 Poor

never been in a hotel with a service like this.
Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental
This review was submitted before 2018 and has not been verified.

6/10 Good

Disappointed
Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service
This review was submitted before 2018 and has not been verified.

8/10 Very good

The stay was great. The wifi was horrible.
This review was submitted before 2018 and has not been verified.

6/10 Good

tukan mal
cuartos muy pequeños, y la comida del all inclusive terrible.
This review was submitted before 2018 and has not been verified.

6/10 Good

Mal el todo incluido
El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.
This review was submitted before 2018 and has not been verified.

2/10 Poor

No coincide lo que ofrecen con lo que es realmente
Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

good
very good
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Awesome hotel!
I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.
This review was submitted before 2018 and has not been verified.

2/10 Poor

This review was submitted before 2018 and has not been verified.

6/10 Good

Billigt och bra
Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

8/10 Very good

Great for a weekend
I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good

Muy buena atencion y exelente ubicacion optimo en precio por servicios
This review was submitted before 2018 and has not been verified.

8/10 Very good

Modest hotel. Good value
This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room
This review was submitted before 2018 and has not been verified.

8/10 Very good

Muy recomendable
Esta estupendo el hotel Tukan que nos habiamos quedado en lugar del hotel Moongate. No se si es porque esta en remodelacion pero el Tukan es muy recomendable con alberca y jacuzzi. Solo un detalle, necesita nuevas almohadas para que esten mas suavecitos.
This review was submitted before 2018 and has not been verified.

4/10 Fair

no se hospeden aquí
no compren el "todo incluido" quete venden porque no incluye nada!