It is located of the third floor of an office type building. You are given three keys upon arrival, one for the exterior door, one for the "apartment" and one got your room. Susannah the manager is pleasant but make sure you let her know if you are getting in late. I believe she leaves at 7. Breakfast is served in your room the day before consisting of pastries, packet toasts, etc. it was actually good. There are other food items in the hallway, fruits etc. I booked a double but the room had a double bed and a single bed. The room was nice and spacious and I had no complaints. It is located close to most sights and easy to get there by bus although we took a taxi to get there. Lots of restaurants close - had some really good food in the area. All in all, a nice place to stay!