The check-in was frustrating. There were several people in the lobby, on a Friday afternoon, at check-in time - waiting for their rooms to be "ready." On a Friday afternoon. The young lady working at the counter handled it with grace and composure and you could tell she was feeling an immense amount of pressure. The young man at the counter acted as if he couldn't be bothered with the guests, or to assist the young lady. So, we were told to come back in an hour to see if the room was ready. "Here are some free drinks to keep you occupied." One hour and 30 minutes later, the room was ready. The floors were sticky, the room looked like it had been quickly wiped down, and felt moist. I assume that they are short staffed. I think I will avoid the boutique hotels from now on.