Centro Calle Sargento Mayor Calle 38 6-5, Cartagena, Bolivar, 130001
What's nearby
Walls of Cartagena - 4 min walk
Clock Tower - 6 min walk
Bolivar Square - 7 min walk
Cartagena de Indias Convention Center - 12 min walk
San Felipe de Barajas Castle - 5 min drive
Getting around
Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive
Area shuttle
Cruise terminal shuttle (surcharge)
Shopping centre shuttle (surcharge)
Restaurants
Los Tacos del Gordo - 2 min walk
Uma - 2 min walk
Townhouse Rooftop - 2 min walk
Restaurante Carmen Cartagena - 1 min walk
Restaurante Mistura - 1 min walk
About this property
Hotel Puertas De Cartagena
Hotel Puertas De Cartagena puts you within a 10-minute drive of Clock Tower and Bocagrande Beach. Free perks include WiFi and cooked-to-order breakfast daily between 7 AM and 10 AM.
Languages
Catalan, English, Italian, Portuguese, Spanish
At a glance
Hotel size
12 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 1 PM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Transfers
Cruise terminal shuttle*
Off-site
Shopping centre shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 7 AM–10 AM
Free reception
Room service (limited hours)
Travelling with children
Children stay for free (see details)
What to do
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
Built in 2006
Garden
Accessibility
No lift (single-level property)
Room amenities
Be entertained
43-inch TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hairdryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Shopping centre shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for COP 80000 per stay
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Also known as
Hotel Puertas Cartagena
Hotel Puertas
Puertas Cartagena
Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel
Hotel Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel Cartagena
Frequently asked questions
Does Hotel Puertas De Cartagena offer free cancellation for a full refund?
Yes, Hotel Puertas De Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Puertas De Cartagena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Puertas De Cartagena?
Sorry, there's no on-site parking at Hotel Puertas De Cartagena.
What are the check-in and check-out times at Hotel Puertas De Cartagena?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 1 PM. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Puertas De Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (9-min drive) is nearby.
What is there to do at Hotel Puertas De Cartagena and nearby?
Hotel Puertas De Cartagena has a garden.
What's the area around Hotel Puertas De Cartagena like?
Hotel Puertas De Cartagena is in Cartagena Walled City, a short 6-minute walk from Clock Tower and 3 minutes' walk from Plaza de San Diego.
Hotel Puertas De Cartagena Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
6.4/10
Amenities
7.4/10
Property conditions & facilities
Reviews
10/10 Exceptional
17 February 2020
Katherine s
Katherine s, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 February 2020
Great Location right in the middle of town. Staff was very helpful and supportive
Eric
Eric, 5-night trip
Verified Expedia guest review
4/10 Fair
31 January 2020
Well located.. No hot water and lack of storage. Lady at reception demanded 20,000 COP for a broken cup. The taxi from the airport costs 15,000 COP. Given the lack of integrity of staff, I suggest you look elsewhere.
Stephen
Stephen, 4-night family trip
Verified Expedia guest review
8/10 Very good
12 October 2019
Central Historic Cartagena
Overall this colonial in the centre of historic Cartagena does the job. The breakfast is great and there is 24hr reception. The hotel could do with a deep clean and better lighting in the rooms. Room size was typical for hotels from this era. For the price in the center it is a solid option.
shelley
shelley, 3-night trip
Verified Hotels.com guest review
8/10 Very good
5 September 2019
Very celan, confortable bed, Great location, the breakfast was good
Verified traveller
4-night trip
Verified Expedia guest review
8/10 Very good
25 August 2019
grecia
grecia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2019
Loved our stay here. We were moved to their second location but it worked out fine. The breakfast was delicious and everyone was accommodating and helpful.
Verified traveller
2-night trip with friends
Verified Expedia guest review
4/10 Fair
28 May 2019
Room with no window, had to have the lights on during the day, small bathroom, no closet, old furtinure,
Verified traveller
3-night trip
Verified Expedia guest review
8/10 Very good
5 March 2019
Everything was fine. Nice staff good location..........
Verified traveller
2-night family trip
Verified Expedia guest review
8/10 Very good
23 February 2019
This property has a good location in the walled city, though the property itself is a bit disappointing. The rooms are really small and difficult to navigate the room if more than a couple of days. I traveled as a Solo and found difficult time with room, and can imagine two persons would be a relationship test. Staff are very nice and cleanliness is OK
Verified traveller
5-night trip
Verified Orbitz guest review
10/10 Exceptional
19 January 2019
Quaint
Excellent customer service for late night check in.
Rosa
Rosa, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
10 November 2018
Great location inside the old city in a historic building. Very good breakfast. The desk staff always seemed to be in a bad mood and bothered by any inquiry. that was the only shortfall of an otherwise nice place to stay.
Dean
Dean, 4-night trip
Verified Expedia guest review
8/10 Very good
9 November 2018
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
11 October 2018
Convenient location a plus but more minuses
This very old structure converted to a hotel is located walking distance to many old city attractions. We had to pay for our entire stay before given our room so I guess the day lady at the desk didn't feel the need to be friendly after that (not even a goodbye when we left).
Our small groundfloor room had a huge window (some may think as a plus but we kept curtain closed 24hr) overlooking the patio area where free breakfast is served. Breakfast choices are minimal but we enjoyed the daily fresh fruit & banana? bread. One night there was a long heavy downpour and raindrops came falling onto our pillows - we thought it was funny but some may not.
We've stayed at the Ritz & other top brand hotels but we're also tent campers. If you're a camper you'll do fine if you're a Ritz kind of person stay away.
Verified traveller
5-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
17 June 2018
Nice place down town
Very nice set up great. Close to everything ..................,,,,,,,,,,,,,
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
30 May 2018
Verified traveller
5-night trip
Verified Expedia guest review
10/10 Exceptional
26 May 2018
The shower is with mod
Luz
Luz, 7-night trip
Verified Expedia guest review
10/10 Exceptional
21 December 2017
Great Location to Walk the Old City
My wife and I had a great experience. The hotel offers a great breakfast with fresh cut fruit, traditional home-made arepas and delicious Colombian coffee. The hotel is located half a block from a supermarket if you want to keep get some quick snack or even for a cheap dinner, it is very convenient. Also, it is located walking distance from many historic places such as churches. museums, nice restaurants, plazas, pubs, etc. Everything of the old city is walking distance. The bed is very comfortable and the hotel is also very quiet so you can rest well.
Pedro
Pedro, 3-night trip
Verified Expedia guest review
6/10 Good
15 December 2017
The hotel was comfortable. They were very nice to let me check-in before the usual check-in time. The staff were friendly and accommodating. I just feel that it was a little too pricey for what I got.
Verified traveller
2-night trip
Verified Expedia guest review
6/10 Good
18 August 2016
Great location, basic clean rooms,
Simple, basic guesthouse in a great location in the walled city. Friendly staff speaks no English.
Room was clean but uncomfortable. WiFi worked great. Shower not so good. Room very small - not even a chair to sit in. Staff was very helpful when I lost key to the safe. Hotel is OK for the price.
Warren G
Verified Hotels.com guest review
10/10 Exceptional
24 July 2016
Character hotel in old Cartagena
We had 4 days here and really enjoyed it. The only difficulty was the lack of English but, after all, this is a Spanish-speaking country. Sign language and Google go a long way!
Carol
Verified Orbitz guest review
2/10 Poor
8 January 2016
Messed up the reservation
We were supposed to stay at this hotel in Centro. However they messed up the reservation and did not have our 2 rooms available. So they pawned us off to a sister hotel. A sister hotel on the outskrits of Getsamani. A sister hotel with a room right on the street. A sister hotel with a 24 hour marching band. I felt like I was a character in the movie Hostel. We also lost 2 hours of our final day in CTG due to the fiasco.
Michael
Verified Expedia guest review
8/10 Very good
11 October 2015
a nice, clean customer friendly hotel located near shops, supermarket, restaurants and money exchange posibilities.
Verified traveller
Verified Expedia guest review
10/10 Exceptional
31 August 2015
Nice Hotel in colonial Cartagena
The hotel itself was beautiful,I really got the old Cartagena feel.The food was delicious.The only thing I would complain about is that some of the staff was a bit rude except the boy who took our bags to our rooms he was excellent.
Ricardo
Verified Expedia guest review
8/10 Very good
21 August 2015
Excellent location! Staff was friendly and helpful!