John F. Kennedy International Airport (JFK) - 52 min drive
Long Island City Station - 4 min drive
Grand Central - 42 St. Station - 9 min walk
New York W 32nd St. Station - 23 min walk
5 Av.-53 St. Station - 3 min walk
51 St. Station - 4 min walk
47 - 50 Sts - Rockefeller Center Station - 7 min walk
Free local area shuttle
Restaurants
Toasties - 1 min walk
Joe's Home of Soup Dumplings - 3 min walk
Mangia - 2 min walk
Starbucks - 1 min walk
Duke Eatery - 3 min walk
About this property
The Towers at Lotte New York Palace
The Towers at Lotte New York Palace puts you in a great location, within a short 10-minute walk of 5th Avenue and Rockefeller Center. You can indulge in massages, facials or aromatherapy, and Pomme Palais serves breakfast and lunch. Other highlights at this luxurious hotel include a bar/lounge, a health club and a fitness centre. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: 5 Av.-53 St. Station is 3 minutes and 51 St. Station is 4 minutes.
Languages
Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish
At a glance
Hotel size
176 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Check-out time is 11:00 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs only, up to 11 kg per pet)*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Secured covered on-site valet parking (USD 90 per day; includes in/out privileges)
Off-site
Free area shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) on weekend mornings 6:30 AM–noon
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Travelling with children
Free local shuttle
Childcare in room (surcharge)
What to do
Shopping
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
ATM/banking
Garden
Health club
Spa services
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Visual alarms in hallways
Closed-captioned TV
Phone accessibility kit
Step-free path to entrance
Room amenities
Be entertained
IPod docking station
Video game console
DVD player
42-inch plasma TV
Premium cable channels
Films for purchase
Home comfort
Air conditioning
Dressing gowns and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Turndown service
Premium bedding
Pillow-top mattress
Rollaway/extra bed (surcharge)
What to enjoy
In-room massage
Freshen up
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Fridge
Microwave (on request)
Dishwasher
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Dining
Pomme Palais – This café serves breakfast and lunch.
Villard Restuarant – This restaurant only serves breakfast. Open daily.
Gold Room – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Utility fee: USD 23 per accommodation, per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 16 to 26 per person
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 75.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 125 per pet, per stay
Parking
Covered valet parking costs USD 90 per day with in/out privileges
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York
Frequently asked questions
Does The Towers at Lotte New York Palace offer free cancellation for a full refund?
Yes, The Towers at Lotte New York Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Towers at Lotte New York Palace?
Yes, dogs are welcome, with a maximum weight of 11 kg per pet. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Towers at Lotte New York Palace?
Yes. Valet parking costs USD 90 per day.
What are the check-in and check-out times at The Towers at Lotte New York Palace?
Check-in start time: 4:00 PM; check-in end time: 2 AM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at The Towers at Lotte New York Palace?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at The Towers at Lotte New York Palace and nearby?
The Towers at Lotte New York Palace has a health club and spa services, as well as a garden.
Are there restaurants at or near The Towers at Lotte New York Palace?
Yes, there's an on-site restaurant, Pomme Palais.
What's the area around The Towers at Lotte New York Palace like?
The Towers at Lotte New York Palace is in Manhattan, a short 3-minute walk from 5 Av.-53 St. Station and 6 minutes' walk from Rockefeller Center.
The Towers at Lotte New York Palace Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
5 December 2024
Maria
Maria, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
Christy
Christy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 November 2024
Timothy
Timothy, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 October 2024
Pete
Pete, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
14 September 2024
Excellent all around.
David
David, 5-night trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
Hands down one of the best hotel stays
JEROME ALEXANDER
JEROME ALEXANDER, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 September 2024
Everything is great here, and surprisingly quiet given the location.
Richard
Richard, 3-night trip
Verified Expedia guest review
10/10 Exceptional
24 August 2024
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
Christine
Christine, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
16 August 2024
All good
Not only was the room clean and lobby beautiful.
Management bent over backwards to accommodate my family
5 stars
David
David, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2024
Michelle
Michelle, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
11 August 2024
Neil
Neil, 5-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
Really good value in mid town.
This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
Marc
Marc, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 July 2024
Elena
Elena, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 July 2024
Beautiful property!
Karen
Karen, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 July 2024
Helen
Helen, 2-night trip
Verified Expedia guest review
10/10 Exceptional
6 July 2024
Everyone was extremely pleasant
Latarsha Batiste
Latarsha Batiste, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
3 July 2024
Roula
Roula, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 June 2024
Our stay was fabulous. Staff was courteous, prompt and friendly. We will be coming back to stay again.
Jill
Jill, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
27 June 2024
JORGE
JORGE, 1-night trip
Verified Expedia guest review
8/10 Very good
12 June 2024
Smart hotel superbly located
Jon
Jon, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
6 June 2024
The view from the room is great, overseeing the St. Patrick’s Church.
Liangping
Liangping, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
the incredible location I had a wonderful experience, want to come back
Edda
Edda, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 May 2024
Went for business
Jason
Jason, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
25 May 2024
Fatjon
Fatjon, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
25 May 2024
NYC Palace
Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.