I stayed in the hotel for three days. I arrived very early in the morning and was greeted warmly despite waking up the staff who were expecting me. The room was spacious, clean, excellent air conditioning, very clean bathroom, and had a nice little balcony overlooking the small street. There were always complimentary drinks and a snack in the lobby, as well as someone ready to greet guests and answer questions. Excellent central location near the lake, in the Old Quarter, yet very quiet in my room at night. The hotel also arranges tours but I had already booked mine. The only thing I didn't enjoy were some very small bugs in the room, mostly on the floor. However, they were not interested in me (no bites) and I noticed them in other buildings too so they might be unavailable in Hanoi. I only paid about five dollars more a night than the budget hotels I usually stay in but it was worth it for my last stop and for the balcony. I would be happy to stay here again and highly recommend it.