front desk people nice and friendly, Dominique is GM, corporate owned and she does not double check rooms for cleanliness and lots of hairs on floor in bath and kitchen and they do not care nor will clean room after you tell them of problem. Also, cold water in shower, they do not care nor offer any discount or refund. Brown Recluse Spider in room, they switched rooms and again hairs on floor in corners and they do not double check or care. GM will not give refund nor discount, she argued with me and said I was showing same pics, same spots not cleaned properly. Would not give refund nor discount. they only argue with you if you complain. Goodbye Hilton Honors - tired of not being treated as a valued customer - hilton does not stand by their own policy to take care of you or give you a refund. Hotel and Corporate would not give refund. Hello Marriott, goodby Hilton - screw you, you do not care and do not take care of customers.