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Hostal Helena 2

2.0 star property
City centre hostal within walking distance of Gran Via

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hostal Helena 2

Dining
View from room
Memory-foam beds, free WiFi
Combined shower/bathtub, towels
View from property

Reviews

6.2 out of 10

Good

Popular amenities

  • Airport transfer
  • Parking available
  • Non-smoking
  • Free WiFi
Main amenities
  • Airport drop-off service
  • Luggage storage
  • Limited hour front desk
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Limited housekeeping
  • Off-site parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Double Room, Private Bathroom

View from room

Basic Double Room, Private Bathroom

Highlights

TV
Memory foam bed
Private bathroom
Shower/bath combination
Digital channels
  • 7 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Triple Room, Private Bathroom

Memory-foam beds, free WiFi

Basic Triple Room, Private Bathroom

Highlights

TV
Memory foam bed
Private bathroom
Shower/bath combination
Digital channels
  • 9 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Quadruple Room, Private Bathroom

Memory-foam beds, free WiFi

Basic Quadruple Room, Private Bathroom

Highlights

TV
Memory foam bed
Private bathroom
Shower/bath combination
Digital channels
  • 12 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Private Bathroom

Memory-foam beds, free WiFi

Family Room, Multiple Beds, Private Bathroom

Highlights

TV
Memory foam bed
Private bathroom
Shower/bath combination
Digital channels
  • 15 sq m
  • Sleeps 5
  • 5 Single Beds

Similar properties

Front of property

Velvet Hostels Pacifico

Free WiFi
Air conditioning
Laundry facilities
24/7 front desk
8.0 out of 10, Very good, (11)
The price is RM235
RM533 total
includes taxes & fees
24 Dec - 25 Dec
Velvet Hostels Pacifico
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About the area

Map
Gran Via, 44 - 2nd izq, Madrid, Madrid, 28013

What's nearby

  • Gran Via - 1 min walk - 0.1 km
  • Puerta del Sol - 6 min walk - 0.6 km
  • Plaza Mayor - 8 min walk - 0.8 km
  • Royal Palace of Madrid - 11 min walk - 0.9 km
  • Prado Museum - 19 min walk - 1.6 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 20 min drive
  • Madrid Recoletos Station - 19 min walk
  • Madrid Principe Pio Station - 20 min walk
  • Madrid (XOC-Atocha Train Station) - 27 min walk
  • Callao Station - 1 min walk
  • Santo Domingo Station - 3 min walk
  • Gran Via Station - 4 min walk
  • Airport drop-off service

Restaurants

  • ‪Gourmet Experience Gran Via - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Papizza - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ella Sky Bar Madrid - ‬1 min walk

About this property

Hostal Helena 2

Hostal Helena 2 offers a great location, putting you within a short 10-minute walk of Gran Via and Puerta del Sol. Also, Plaza Mayor and Royal Palace of Madrid are within a 15-minute walk. The property is only a short walk to public transportation: Callao Station is steps away and Santo Domingo Station is 3 minutes.

Languages

English, Spanish

At a glance

Hotel size

  • 11 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 3:00 PM - 11:30 PM
  • Front desk staffed during limited hours
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking nearby (EUR 20 per night; booking required)

Transfers

  • Airport drop-off on request (available 24 hours a day)*

Other information

  • Smoke-free property
  • No alcohol served on site

Property amenities

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • 1 building/tower

Room amenities

Be entertained

  • 19-inch TV
  • Digital TV channels

Sleep well

  • Memory-foam mattress

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Towels

Stay connected

  • Free WiFi

More

  • Limited housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 30.00 per vehicle

Parking

  • Parking is available nearby and costs EUR 20 per night

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hostal Helena 2 Hostel Madrid
Hostal Helena 2 Hostel
Hostal Helena 2 Madrid
Hostal Helena 2
Helena 2 Madrid
Helena 2
Hostal Helena 2 Hostal
Hostal Helena 2 Madrid
Hostal Helena 2 Hostal Madrid

Frequently asked questions

Does Hostal Helena 2 offer free cancellation for a full refund?
Yes, Hostal Helena 2 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hostal Helena 2?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hostal Helena 2?
Yes, a shuttle from the hotel to the airport is available. The charge is EUR 30.00 per vehicle.
What are the check-in and check-out times at Hostal Helena 2?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is 11:30 AM.
Is there an on-site casino at Hostal Helena 2?
No, this hostal doesn't have a casino, but Casino Gran Via (5-min walk) and Casino de Madrid (9-min walk) are both nearby.
What's the area around Hostal Helena 2 like?
Hostal Helena 2 is in Madrid Centro, a short 1-minute walk from Callao Station and 6 minutes' walk from Puerta del Sol.

Hostal Helena 2 Reviews

Reviews

6.2

Good

6.4/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Very good

You are in an excellent shopping street. the metro take you one block away from the other, sometimes is best to walk. In this property you have a kitchen, so I recommend go to El Corte Ingles grab stuff to eat and enjoy. I adored the location. Staff very friendly.
2-night family trip
Verified Expedia guest review

8/10 Very good

Adequate for a night
Hostal Helena 2 is in a building with many other hostals. It is somewhat confusing to find. (It's on the 2nd level). The person working reception wasn't very friendly, but checked us in in a somewhat timely fashion. The room had 3 twin beds. Mine was decently comfortable, but the other two were uncomfortable. The bathroom has a toilet and urinal. There is a small square shower that had good pressure. Overall, for one night, it was adequate. For a longer stay, I would stay somewhere with a bit more comfort. The elevator takes forever, just so you know. The location is perfect for getting out onto Gran Via and exploring a bit of the city. Plenty of chain restaurants nearby, and fun tapas bars on the side streets around the hotel.
Trisha M, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

2-night family trip
Verified Hotels.com guest review

6/10 Good

Nice hôtel close to everything
The localisation of this hôtel is very good.It is on Gran Via but it noisy du ring the night.They controle The climatisation and it work to 5 pm to morning except one night they close at 2 am. The room is clean but the fourniture is very old.The matelas are not confortable.The door for The bathroom is very hard to open when you are inside.The personnel was good.
Sylvie, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Superb
Superb customer service. I would love to book it again and highly recommend it.
Kamal, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Verified Hotels.com guest review

2/10 Poor

Welcome to HELL!!!
It all went down hill from the first interaction, I booked a 3 single bed room but was given a a two bed room despite my showing them my confirmation which states 3 single bed. The manager said " there are no 3 singles beds here". Further on checking in to the room I was shocked and appalled by the room conditions. There were two "beds" which was essentially foam pad on a four leg base and there was no other furniture other than a single closet with four hangers (no side table or lamps). The flooring was warped ( must be due to previous water damage). The bathroom had black mold on the bathtub and sink. And the most disturbing was the balcony door could not close shut due to construction material stacked up. Because of this there was wind , dirt and street noise coming through all night. I called Expedia for TD on international rates the very same night and after an hour long wait was told to call back next day. I called Expedia for TD next day and after being transferred to several agents and being asked the same questions again and again the call kept getting disconnected. I could not "torture" my family anymore so we immediately checked out in the morning next day and booked us in a decent property close by. I am disappointed at Expedia's response but more surprised that Expedia even offers such appalling property.
Verified Expedia guest review

2/10 Poor

DONT STAY HERE WORST EVER!
Worst place i ever stay in my life went with 2 friends and this is the worst noting like the pics you see the staff dont Speak english and was very rude asked for 3 single beds and give us a Double and a single beds dont stay here! They give us one toilet roll for 3 days and we ask for more they had none left we ask to bed extra bed in they said they had none and we saw 2 in where you keep your bags!
Verified Hotels.com guest review

4/10 Fair

Not allowed to check in before 4 pm, have to check out by 11am Charge to leave luggage, very little English, bad wifi signal, damped room Very basic toiletries
Verified Hotels.com guest review

4/10 Fair

Excelente locación THAT's all it has to offer
The location is excellent if it is you wa t to stay out late at night. Don't expet anything else. Room is clean enough in our 3 night they did not change the sheet not the towels. Staff is cold and could care less (Except for a young male that was on duty one evening).
Verified Expedia guest review

6/10 Good

Central, very central.
It was what we expected, excellent location, just to sleep in a clean room and visit the city.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Best location
Great location,sk if your plan is to travel this is really the best value for money hostel you need...basic and clean room (has cable tv) all u need if the hostel is the place where you come to sleep only
Verified Hotels.com guest review

6/10 Good

Great location, regular room condition
The location of the hotel is excellent, next to metro station. The room was Ok, but it has a strong humidity smell. The Barthroom is very small. The hotel staff were great, they help us with everything we need.
Verified Expedia guest review

2/10 Poor

Very bad hotel
Very bad motel. Every thing is broken. Shower the water is floated. No recommendation at all.
Verified Hotels.com guest review

2/10 Poor

Worst Hotel EVER !!!
The worst experience I have ever had in my 25 years of traveling. Their website is misleading and so is information listed on Expedia. 1. Bedding is listed as "Memory foam". We had a Quadruple family room and all 3 beds in the room had spring mattresses that were old and sunk in so that the springs poked through. No way to sleep on the beds. On asking to change, we were told all beds were the same. 2. No Air conditioning !! On the days we were here temperatures were 36 Degrees Celsius. One floor fan was provided which was of no help whatsoever. 3. WiFi. Almost non existent. Pages that normally took a few seconds to open needed several refreshes and re connections and when it would connect would take several minutes to open. 4. Our Quadruple room was small and dingy. 5. Room had a musty smell. 6. Window opened to an air-well with sewers, with strong sewage smell. 7. Housekeeping. No housekeeping was provided for the 2 days we stayed there. (We moved to another hotel on the third day for which we doubt any refund will be provided) When we complained to the Receptionist (Gloria), she didn't seem bothered and said that's how all their rooms were.
Verified Expedia guest review

6/10 Good

Good location
Great location and deal. Just wish they accepted credit cards instead of cash only. Maybe the person at check in want familiar with how to use the credit card machine they had
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

4/10 Fair

If you want a place to sleep
If you need a place to sleep ONLY!!! Then this is the place to stay. Overall this is a 2 star, so don't expect to be sleeping in 4 or 5 star hotel beds. Cleanliness was not the best, the sheets looked washed but were stained, the shower was not the best either but we were able to shower still. We only stayed one night, and that was it. The best feature about this hotel is the LOCATION! It is right in the dead center of everything! Everything is within walking distance!
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

good choice
A bit loud but in a GREAT area! Price is right.
Verified Hotels.com guest review

8/10 Very good

Lo mejor y por lo que siempre la escogeré en su locación, Inmejorable, frente a la plaza de Callao y a dos minutos caminando hacia Sol y 5 de plaza Mayor. En si la posada es muy limpia y tranquila con mucha variedad de tamaños de habitación, lo único es que en ese mismo edificio cada piso es una posada diferente y en los pisos superiores se siente algo de ruido, igual allá se va a ir a dormir y a salir temprano.
AB, 2-night family trip
Verified Expedia guest review

2/10 Poor

Poco tiempo el que estuvimos pero auficiente para
Estuve una noche y el lugar era muy pobre. El ascensor era uns lucha poder conseguirlo. Hsbia en el mismo edificio 5 hostales, imaginense como era el desfile de gente con 1 ascensor para 4 personas. Muy deprimente, salvo la ubicacion excelente
mario orlando ramon, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Bom
No primeiro periodo 8a 10 foi muito bom, no segundo 20 a 23 nos deram um quarto com duas camas de solteiro, mas disse o recepcionista que foi erro meu na reserva. Dai ficamos em cama de solteiro. Nao era como o de casal mas tinha ar ecompensou mesmo assim.
ortiz, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

Thomas, 6-night romance trip
Verified Hotels.com guest review