2/10 Poor
5 August 2024
Avoid this place at all costs
Booked 4 weeks in advance, travelled 24 hours with 2 kids, got stuck in absolute chaotic queues on the street leading up to the hotel to get told we had no room. In fact we were told we had not made a booking at all, so evidence presented to who we assume was the manager. What he actually does is take your booking and ignore it as he does not know what a planner is or how to pre book rooms. What he looks out for is maximising his revenue from walk in trade. When you prove his system wrong he books you into a insect invested hotel round the corner which you have to take due to the time and the fact you are travelling with kids, this room by the way is cheaper than what you have already paid, he also makes you pay for the transport to get there, he then says you can come back the next day and try again. We simply booked some where else for the next day and used hotels.com to report this place and claim our lost money back. Unfortunately the manager has no shame and says he must keep the money as it goes against policy. What about policy of providing a room and service which has been paid for? They do not know how to run a hotel. Avoid a book a hotel at least 2 miles away from the venue, you can find some well run establishments.
Neil
Neil, 2-night family trip
Verified Hotels.com guest review
