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Hotel Emerald

3.5 star property
Savor flavors from around the world on a rooftop high above Westlands. From buffets to workouts and breathtaking views, find your perfect blend.

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Photo gallery for Hotel Emerald

Terrace/patio
Lobby
View from property
Casino
Exterior
In the heart of Westlands, Hotel Emerald offers a vibrant retreat with international cuisine at Vista restaurant and stunning views from the rooftop terrace. Connect to WiFi, stay active at the 24-hour gym or indulge in dry cleaning services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Separate bedroom
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed OR 2 Single Beds

Similar properties

Lobby lounge

Levels Hotel Lavington

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
4.0 out of 10, 1 review
The price is RM195
RM231 total
includes taxes & fees
24 Feb - 25 Feb
Levels Hotel Lavington
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About the area

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800

What's nearby

  • Sarit Centre - 5 min walk
  • Westgate Shopping Mall - 12 min walk
  • University of Nairobi - 3 min drive
  • The Aga Khan University Hospital - 4 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Nairobi (WIL-Wilson) - 19 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive
  • Syokimau Station - 20 min drive
  • Nairobi Station - 21 min drive
  • Syokimau SGR Railway Station - 32 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Alchemist Bar (The Bus) - ‬4 min walk
  • ‪68 Library - ‬3 min walk
  • ‪KFC - ‬1 min walk
  • ‪Havana Bar & Restaurant - ‬1 min walk
  • ‪Java House - Westlands Square - ‬4 min walk

About this property

Hotel Emerald

Hotel Emerald is just 4.9 mi (8 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Vista, which serves international cuisine and is open for breakfast, lunch and dinner. A rooftop terrace, a bar/lounge and a terrace are other highlights.

Languages

English, Hindi, Swahili, Urdu

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Express check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre
  • Reception hall

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Vista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person
  • Airport shuttle service is offered for an extra charge of USD 30.00 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

Does Hotel Emerald offer free cancellation for a full refund?

Yes, Hotel Emerald does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Emerald?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Emerald?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Emerald?

Yes, an airport shuttle is available. The charge is USD 30.00 per vehicle one way.

What are the check-in and check-out times at Hotel Emerald?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.

Is there an on-site casino at Hotel Emerald?

No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.

What is there to do at Hotel Emerald and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Hotel Emerald?

Yes, Vista offers international cuisine.

What's the area around Hotel Emerald like?

Hotel Emerald is in Highridge, a short 5-minute walk from Sarit Centre and 12 minutes' walk from Westgate Shopping Mall.

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Hotel Emerald Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Very good

Very kind staff, nice, big rooms, good location in the Westlands. But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good!
9-night trip

8/10 Very good

Interesting location close to shopping and entertainment, staff was very helpful
Nando, 1-night trip

8/10 Very good

The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star.
Jan, 1-night trip

8/10 Very good

4-night trip

8/10 Very good

Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Tracie, 3-night trip

8/10 Very good

Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Ben, 2-night trip

6/10 Good

Ziphozihle, 2-night trip

4/10 Fair

Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
1-night trip

10/10 Exceptional

1-night trip

8/10 Very good

4-night trip

6/10 Good

2-night trip

10/10 Exceptional

Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Neil, 2-night trip

2/10 Poor

The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
2-night trip

10/10 Exceptional

Safe . Great location . And value
Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back
maximus, 6-night trip

8/10 Very good

I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
5-night trip

8/10 Very good

1-night trip

8/10 Very good

Trivsel resa
Toppenpersonal med god service och mycket vänlig .
Sanat, 4-night trip

10/10 Exceptional

Hotel Emerald
Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.

10/10 Exceptional

Justin, 1-night trip

10/10 Exceptional

Good deal
Excellent staff very friendly. Was a manageable walk to the ferry
1-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Not worth the price
The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
doug, 2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Hotel With Locked Fire Exits = Fire Trap
Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
John, 2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

フロントがチェックアウトの時に再請求を言われた。道がいのフロントから2回も夜中にあった！ミスが多いです。2度と行かない
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

8/10 Very good

Praktisches Mittelklassehotel mit gutem Preis-/Leistungsverhältnis