2/10 Poor
17 October 2024
Nasty Human Being/Worst Manager Ever
We called 24 hours before to cancel our reservation. We were told that it had to be cancelled by the manager and she will not be in until Monday. The front desk young lady said it will be processed then and I would receive a call when it is completed. I did not hear anything from them so I called and spoke to Amy who is the manager. I explained the situation and she was the most rude human I have ever met. She should not be in customer service. She lied over and over since this was booked through hotel.com and stated that she never spoke to me so I called her on another phone and caught her 5 times in the same lie. She also stated that she never spoke to hotel.com while on the phone with them and they said we spoke to you several times. She hung up for the 3rd time. I called her back again and requested that she process the refund and she said no bc it wasn’t within 24 hours and it’s passed the day of the booking. She was not listening to what was being said bc I explained to her the whole story from calling 24 hours before to her not being there. She then said hold on I have a customer and number returned. So now I have to make a claim with my bank bc they stole my money. It is said what they have representing their hotels. She needs to understand that without customers she does not have a job. Find some where else to stay. She is a nasty ugly human being. I am so glad we did not have to walk in that place. It is said that a million dollar hotel steals people’s money.
Shane
Shane, 1-night business trip
Verified Hotels.com guest review