On our arrival, the receptionist was very friendly and accommodating. However, when we got to the room, there was a surprise waiting for us... COCKROACHES!!! They were all over the room - beds, pillows, cabinets, washroom, even inside the refrigerator! It was so bad so we called the receptionist that night. Unfortunately, there was a change in the receptionists' shift so we had to deal with the guy. He told us we couldn't transfer since they were fully booked. The next day, there was a new receptionist again. We asked her if we could transfer to another room, she said it was okay but got mad at us for telling her so late. (confusing) Anyway, we got transferred to another room. The new room was new and clean and we were okay with that.