In the heart of Lisbon, Hotel Luena offers a warm welcome with free in-room WiFi and a snack bar/deli. Explore nearby Marquis of Pombal Square or stay close to home with bike rentals, babysitting services, and luggage storage at your fingertips. Top-rated staff ensure your stay is nothing short of exceptional.
Portugália Cervejaria Almirante Reis - 1 min walk
Restaurante Franguinho Real - 3 min walk
A Padaria Portuguesa - 2 min walk
Mustarda - 2 min walk
New Wok - 2 min walk
About this property
Hotel Luena
At Hotel Luena, you'll be a short five-minute drive from Avenida da Liberdade and Rossio Square. Also, Marquis of Pombal Square and Commerce Square are a short five-minute drive away. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Arroios Station is 4 minutes and Anjos Station is 8 minutes.
Languages
English, French, German, Portuguese, Spanish
At a glance
Hotel size
36 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets allowed (dogs and cats only, up to 15 kg per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM
Snack bar/deli
Travelling with children
Babysitting (surcharge)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Bike hire
Romance packages
Facilities
Built in 2015
Safe-deposit box at front desk
Television in common areas
Banquet hall
Accessibility
Lift
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Bathroom emergency pull cord
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Fees & policies
Refundable deposits
Breakage deposit: EUR 40 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 10 per person
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pet deposit: EUR 100 per stay
Pets are allowed for an extra charge of EUR 15 per accommodation, per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Hotel Luena Lisbon
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon
Frequently asked questions
Does Hotel Luena offer free cancellation for a full refund?
Yes, Hotel Luena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Luena?
Yes, cats and dogs are welcome, with a maximum weight of 15 kg per pet. There's a charge of EUR 15 per accommodation, per night, and there's also a deposit of EUR 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Luena?
Sorry, there's no on-site parking at Hotel Luena.
What are the check-in and check-out times at Hotel Luena?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing is available.
Is there an on-site casino at Hotel Luena?
No, this hotel doesn't have a casino, but Lisbon Casino (7-min drive) is nearby.
What's the area around Hotel Luena like?
Hotel Luena is in Lisbon City Center, a short 4-minute walk from Arroios Station and 20 minutes' walk from Marquis of Pombal Square.
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Hotel Luena Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
21 February 2025
Excellent location , breakfast and best staff at hotel . Thanks to Julia and Alexandra you both gone extra mile . Love the place
Jigen
Jigen, 4-night trip
10/10 Exceptional
11 January 2025
The clean hotel, close to metro station, the room is small but clean. The staff is very pleasant and helpful. Breakfast is excellent.
David
David, 1-night trip
10/10 Exceptional
30 October 2024
Hotel staff super helpful, hotel and room clean and well looked after and great breakfast
Matthew
Matthew, 3-night trip
8/10 Very good
22 November 2024
Nice hotel
The room was small but we had a comfortable stay. It was located in the downtown area so we had everything accessible around us. .
manisha
manisha, 2-night trip
10/10 Exceptional
20 October 2024
Cannot recommend this place enough, booked our stay here for my wifes birthday, staff are amazing and is a great location, close to bus stops and metro links direct to the main centre. Looking forward to coming back!
Harry
Harry, 3-night trip
10/10 Exceptional
30 October 2024
Nice front desk!
Andrew
Andrew, 3-night trip
8/10 Very good
17 November 2024
Close to a metro station, very good breakfast, very friendly and helpful staff. Slightly strong smell in the bathroom, probably from the air freshener.
Dimitrios
Dimitrios, 1-night trip
10/10 Exceptional
16 August 2024
Very clean and close to metro station
Rania
Rania, 4-night trip
10/10 Exceptional
28 September 2024
The property is very well kept and the staff is really friendly. Room is spacious and modern. Will definitely stay here again. Some body mentioned that the Rooms were hot but that is not true, the AC works wonderfully you just have to hit the tiny ON button on the thermostat. Great place
Milton
Milton, 3-night trip
10/10 Exceptional
17 May 2024
Very nice boutique hotel with very friendly staff.
Rory
Rory, 1-night trip
10/10 Exceptional
6 September 2024
Very cozy. Nice breakfast. Good directions. Helpful with authentic portugese food.
Brian
Brian, 4-night trip
10/10 Exceptional
29 June 2024
Really great spot. Close to airport, easily accessible to downtown. Room is perfect for families.
Andrea
Andrea, 1-night trip
10/10 Exceptional
25 April 2024
Nice staff and hotel
Aline
10/10 Exceptional
18 May 2024
Rooms are small but it was clean and the staff was very friendly
Nicole
Nicole, 2-night trip
10/10 Exceptional
25 August 2024
Very friendly staff who really cares. I asked for early check in and they made it up happen. Great location and good breakfast. I will definitely stay again.
Sanjeev K
Sanjeev K, 1-night trip
10/10 Exceptional
12 July 2024
This was a good hotel, the family sized room were good and satisfied our needs. The staff is friendly and helpful addressing our needs.
Location of hotel is convenient. Easy to walk around the area.
I would stay again.
Anna
Anna, 1-night trip
10/10 Exceptional
8 June 2024
There were treats in the reception area which was refreshing after coming from touring scenic spots in Lisbon.
FERNANDINA
FERNANDINA, 1-night trip
10/10 Exceptional
30 June 2024
The staff were amazing ! Breakfast was delicious. The room was small but well equipped and the beds were comfortable
Regan
Regan, 2-night trip
10/10 Exceptional
23 June 2024
Safe and clean. Staff was friendly
Room was great for 3 people
Marilee
Marilee, 2-night trip
10/10 Exceptional
27 August 2024
The hotel is at the center of the lisbon downtown. We had 5.0 earthquake and it was able to sustain it without any issue. The servive is good and it has all the basic amenities. The room is litle smaller but everything else is good. I recommend the hotel for long or short term stay.
manisha
manisha, 3-night trip
10/10 Exceptional
27 January 2024
Excellent location
Arelys
Arelys, 1-night trip
10/10 Exceptional
31 May 2024
Great staff. Hotel very clean. Location decent. Hotel should exchange money and should have a complimentary continental breakfast or coffee but, really, this is a great place.
Penny
Penny, 1-night trip
10/10 Exceptional
24 April 2024
The room was a little small but it was very well appointed, as was the bathroom. Nice little neighborhood with nearby restaurants and cafes.
Thomas
Thomas, 1-night trip
8/10 Very good
19 March 2024
Staff is very helpful . Very nice cafe just across the hotel