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Krystal Urban Cancun & Beach Club

3.5 star property
Beach hotel with free beach shuttle, near Plaza Las Americas

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Front of property – evening/night
City view
Business centre
Lobby sitting area
VIP Access

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Restaurant
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Fitness centre
  • Self parking
  • Pool bar
  • Room service
  • Business centre
  • 9 meeting rooms
Feel at home
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
  • Lift
The price is RM306
RM387 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Bedroom (Free Beach Club Access)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 100 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Pool
Free parking
Free WiFi
Restaurant
7.6 out of 10, Good, (1014)
The price is RM375
RM475 total
includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 5 min walk - 0.4 km
  • Dubai Palace Casino - 16 min walk - 1.3 km
  • Plaza 28 - 2 min drive - 1.7 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km
  • Playa Tortugas - 7 min drive - 4.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Free beach shuttle

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

When you stay at Krystal Urban Cancun & Beach Club, you'll be a short five-minute drive from Plaza Las Americas and Plaza 28. After visiting the fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a poolside bar and a beach shuttle. The location and shopping get good marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 246 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Secured uncovered on-site self-parking (MXN 30 per day)
  • Wheelchair-accessible parking on site

Off-site

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Free beach shuttle
  • Private beach nearby

Working away

  • Business centre
  • 9 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Dining

Restaurante Aquamarina – On-site restaurant.
Lobby y Sushi Bar – This bar specialises in sushi. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 345 for adults and MXN 173 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Uncovered self-parking costs MXN 30 per day

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club offer free cancellation for a full refund?
Yes, Krystal Urban Cancun & Beach Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Urban Cancun & Beach Club?
Yes, there's an outdoor pool.
Are pets allowed at Krystal Urban Cancun & Beach Club?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Urban Cancun & Beach Club?
Yes. Self-parking costs MXN 30 per day.
What are the check-in and check-out times at Krystal Urban Cancun & Beach Club?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Krystal Urban Cancun & Beach Club?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are both nearby.
What is there to do at Krystal Urban Cancun & Beach Club and nearby?
Krystal Urban Cancun & Beach Club has an outdoor pool and a fitness centre.
Are there restaurants at or near Krystal Urban Cancun & Beach Club?
Yes, Restaurante Aquamarina offers sushi.
Does Krystal Urban Cancun & Beach Club have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Krystal Urban Cancun & Beach Club like?
Krystal Urban Cancun & Beach Club is in Downtown Cancun, a short 5-minute walk from Plaza Las Americas and 16 minutes' walk from Dubai Palace Casino. Travellers say that this hotel is in a good location.

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Pleasant Stay !
Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.
Dayne, 2-night trip
Verified Hotels.com guest review

6/10 Good

Na, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

maria elena, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Very Nice Hotel with a Few Minor Limitations
Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.
Alice, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 3-night trip
Verified Hotels.com guest review

6/10 Good

Diana, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Excelente ubicacion, a pasos del mall Americas con muchas opciomes para comprar y comer. El hotel es un tanto antiguo pero cumple su funcion. Tiene una piscina buena y buen parking. Lo mas destacable es su ubicacion y la relacion precio-calidad.
Nicolas, 3-night trip
Verified Expedia guest review

2/10 Poor

We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website. We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there. Here are the reasons why we left and needed a refund: -Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping. -We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.) -There was a big stain right above us on the bed that looked really gross. (See photos) -There were small stains on the bed sheets and the towels also were not clean. (See photos) -We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo) -the curtains were see throug
SuNa, 6-night romance trip
Verified Expedia guest review

6/10 Good

Ok
Ana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Giovanna, 4-night trip
Verified Expedia guest review

2/10 Poor

I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
Yevgeniya, 2-night family trip
Verified Expedia guest review

8/10 Very good

Too long to check in. The room smelled
EDNA, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Martin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

x
Patricio, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Ok
joanna, 1-night trip
Verified Expedia guest review

6/10 Good

Philip, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Martha, 1-night trip
Verified Expedia guest review

8/10 Very good

GILDA, 1-night trip
Verified Expedia guest review

4/10 Fair

Bed sheets stink and dirty. I had to asked to be removed and replaced
miguel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Gerardo, 3-night trip
Verified Expedia guest review

8/10 Very good

Was ok.
Aurelia, 3-night family trip
Verified Expedia guest review

8/10 Very good

When I checked in, the lady at the reception was in a bad mood and received me badly.
Phill, 4-night family trip
Verified Expedia guest review

8/10 Very good

No tienen nevera.
Enrique, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Julissa, 2-night business trip
Verified Expedia guest review