We were in town for a national volleyball club tournament at the Sevierville Convention Center which was 3 minutes away. The hotel's location was great however the condition and cleanliness of the hotel and hotel rooms were disappointing, especially for what we paid. I would have expected this if it were less expensive than the other area hotels, but it was not. The sheets on the beds were stained, one of the comforters had blood on it, the shower and sink were just not clean, and the floors were beyond gross. Our hotel room phone and safe did not work and was not fixed during our stay. I told someone about the safe once and the phone twice but it was never fixed. It was a bit of an inconvenience to have to call the direct line to get the front office, I would get sent to the call center that is not at the hotel if I was left on hold too long. On the last day of our 4-day/3 night stay the elevator didn't work so I had to make 3 trips up and down from the 3rd floor in 11-degree weather (this wasn't fun). The hotel has the potential to be so nice...they need to clean it up a bit. The indoor pool and hot tub were a plus for the girls and their teammates and the breakfast each morning was good..the dining area was very clean and sanitary. If they cleaned their rooms the way they do the dining area this place would be a B+, A- hotel. I will say that all of the staff were very nice and respectful.