Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
173 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (1 total, up to 33 lbs per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Traveling with children
Grocery/convenience store
Children's games
What to do
On the beach
Shopping
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer stores on site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Bathtub only
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pets
Pets are allowed for an extra charge of MXN 1000 per pet, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 1000 per pet, per night.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities like cycling, hiking, and jet skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 onsite restaurants.
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Fair
Feb 3, 2025
Dated hotel that needs more work to be enjoyable.
We stayed for 3 nights and hoped to extend our stay as the beach and views were beautiful. But the cold hot tub, cold rooms, poor wifi, and hot water that took 10 minutes to warm up made the stay less enjoyable.
The staff were always friendly, but unable to help with the many deficiencies. We did have one very good meal at beachside restaurant.
We enjoyed walks on the beach, but would only return if the hotel addresses the many areas which need repair.
Shawn
Shawn, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 15, 2025
Juan
Juan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 3, 2025
Patricia
Patricia, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 6, 2024
Ana
Ana, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 27, 2024
I recommend it
Great location.
Friendly staf
gabriel
gabriel, 2-night trip
Verified Hotels.com guest review
6/10 Good
Nov 26, 2024
Jorge Arturo
Jorge Arturo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 5, 2024
Muy buen hotel y esta mejorando muy recomendable
Roberto
Roberto, 4-night family trip
Verified Expedia guest review
6/10 Good
Nov 1, 2024
The property is too old, door almost broke my hand, the staff cancel my reservation 2 hours before i arrive, the room stinky, no hot water all bad
Martin
Martin, 1-night trip
Verified Expedia guest review
4/10 Fair
Oct 24, 2024
They jave let the place run down. It could be a really nice place like it use to be but too many things wrong. Starting with the staff. They must not be paying well.
edgar
edgar, 1-night trip
Verified Expedia guest review
8/10 Very Good
Oct 20, 2024
The only thing i need to telling is no coffee in the mornings i need going to find coffee outside of hotel. I like to have courtesy coffee in the mornings. Thanks.
Saul
Saul, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 19, 2024
It was ok
Marco A
Marco A, 3-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 15, 2024
Muy limpio y excelente servicio
Es un hotel que por los muebles parece que es de los años 60s 70s se ve que le han hecho arreglos al baño porque tiene diferentes tipos de azulejos pero en si todo limpio, el área de las albercas muy bien y muy limpio. El Buffett muy delicioso y la comida del restaurante del área de albercas riquísimo también. La playa a unos cuantos pasos. Si lo recomiendo y si volvería a hospedarme.
Maria
Maria, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 15, 2024
Sandra
Sandra, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
Oct 13, 2024
Los cuartos muy mal todo muy viejo cosas manchadas , por ejemplo las sillas las lamparas, etc
Juan
Juan, 1-night family trip
Verified Expedia guest review
6/10 Good
Oct 11, 2024
SARA
SARA, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 10, 2024
Richard
Richard, 2-night trip
Verified Expedia guest review
4/10 Fair
Sep 25, 2024
Yessica
Yessica, 4-night trip
Verified Expedia guest review
4/10 Fair
Sep 24, 2024
Doors didn’t close very well had to really slam it. No hot water when we wanted to shower. The sinks faucet and sink were broken and when you wanted to use the faucet you got a loud noice with minimal water coming out. No water pressure what so ever. Not sure if all the rooms on the 4th floor are the same, but if I ever stay there again I would definitely be asking for a room on the lower levels.
Verified traveler
4-night family trip
Verified Hotels.com guest review
8/10 Very Good
Sep 16, 2024
Safe place, it was fun to stay there!
Ismael Aidan
Ismael Aidan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 8, 2024
Manuela
Manuela, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 2, 2024
Great for families
A great place to stay for families. 3 pools. Lots of water slides and other kiddie stuff. There is even a full size carousel in the lobby! The food is actually very good. The pool water was about 95F during our early September stay.
Emily
Emily, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 27, 2024
Está la aclaración que se está remodelando el hotel.
Juan Victor
Juan Victor, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 26, 2024
All is good
Reuben
Reuben, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 25, 2024
Great hotel great customer service
Robert
Robert, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 10, 2024
Need to check pool
Lights and no enough pool
Towels. Pool need deep clean.