2/10 Poor
19 January 2025
Not a family friendly hotel
Not a family friendly hotel. They refused to change the bed sheets when we explained that our baby had a spit up on the bed and insisted that we had to notify them a day before to get the sheets changed. When they finally agreed, they insisted that we leave the room. They had all morning and early afternoon to change the sheets but they showed up right when we just got back from a long and tiring day out. We had even paid for a suite with a separate bedroom and explained that we have two fussy children and requested that we just stay in the living room. We had to call several times as no one was answering the phone. We finally spoke to the manager by phone and when we wanted to speak to him in person, he was conveniently in a meeting. By the time they agreed to change the sheets, it was our children’s nap time. Will never stay at this hotel again.
Rachel
Rachel, 2-night family trip
Verified Hotels.com guest review