I can say I asked for a ground floor and they did accommodate me there. At check in I did go in and check the water pressure and AC function all good there, and had to leave. Returned at 10:30 pm went to be, they slept well. Getting up in the morning I had a bathroom facet fall off in my hand, NO WASH Cloths, No face towels, so cold wash face and used one of two bath towels supplied, tables and dresser dirty from glasses or bottles, sticky residue. Called and informed front desk of issues. Returned 2nd night at 11:pm, was locked out of room as the guy the first day only set the card for one night (staying 2) So the facet was fixed, ONE wash cloth, 2 face towels, no more bath towels left. Not Happy but totally trash. OH Forgot the best part. NO POOL as advertised, Closed for months, NO Breakfast buffet as shown in pictures, NOT EVEN COFFEE for gods sake....See picture 17 on hotels.com. They state they are the NEW Management...OMG