I have enjoyed repeated stays at this property and appreciate the location, the breakfast, and the staff, but my experiences are somewhat overshadowed by the baffling hotel communication before my most recent stay.
I requested a specific room through Expedia’s messaging system. I was told that the room was not available during my stay. I understand! I then asked for a room with a balcony but was told that all balcony rooms were unavailable as well. I understand!
At check-in, I mentioned my communication about a balcony room. Not only were balcony rooms available, but the EXACT ROOM I wanted was available and given to me. Why such "No and No" communication before check-in but then "Yes and Yes" at check-in?
I can't help but feel that the hotel treats guests differently based on how they initially book (3rd party Expedia vs. Hotel Berne Opera site). From my perspective, I was either lied to about room availability, or the hotel had no accurate room availability information while communicating with me.
I also considered the possibility that the requested room had later become available through a cancellation, but they could have easily told me this through our Expedia messages. They had also sent me a confusing message regarding check-in preferences through the messaging system.
You will very much enjoy the hotel once there, but please do not expect clear or accurate communication beforehand.