2/10 Lemah
18 Disember 2024
poor customer service /no empathy (hotels.com too)
I was going to Memphis to run the a children’s charity half marathon, which my friends and I raised money for.
I was feeling sick so I attempted to shorten my stay by one day. Hotels.com said they couldn't do this so they'd contact the hotel. I never heard back from the hotel. This was within the time they said was Iallowed to modify my trip.
We then all had covid and had to cancel the race and trip.
I reached out to the hotel on their chat and explained. I never heard back from them.
I then contacted them through the loyalty program I'm a member of. They asked for documentation so I sent my positive covid test picture, the race registration and the hotel registration. They simply said there was nothing they could do because it was booked through hotels.com.
So no one would take covid or running for a charity into consideration; both hotels.com and the Sheraton put onus on the other and instead charged me for the whole time.
I'm not sure I'd ever use hotels.com again because it doesn't seem to offer any advantage (even though they say you can modify your trip) and was really disappointed by the lack of response from Sheraton and then the lack of empathy from them (as a lifelong customer.)
If either had offered up anything, I was ready to offer up a good review and commend them through reviews and social media outlets. This was not the case.
Joseph
Joseph, perjalanan 4 malam bersama rakan
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