This was my fourth time staying here and always love this place. My most recent trip for the nfr was my worst experience. First off, a large strike with going on outside the hotel with various employees. Whenever you would go outside, you were greeted with yelling and when trying to walk across the street to go to the CVS, I was harassed by the employees that were striking and it was pretty horrible experience. Also, due to the strike, there were many restaurants that were closed or had funky hours making the trip and finding food at times challenging. We also had a horrible experience at two separate concerts regarding security. First experience, they would not offer ADA accommodation and the security lady was absolutely horrible to us regarding this. We ended up purchasing a vip table so we could be accommodate but continued to have issues with people stealing tables in front of us that did not pay and blocking our view. Second experience at another concert is a long story but was very disappointed with the outcome. Went to the spa for the first time and had a wonderful experience. Facilities are wonderful. It was very well thought out, clean and staff were amazing! I have never had a bad experience here before all of this and I really do love this hotel and hope that they will resolve the issues.