The lobby, staff, and check-in process of the hotel made us feel so welcome on or quick 2 day trip. The heated pool was closed which was disappointing since it doesn’t mention that on the site so we had no idea until check-in. Then we entered our room; settling in, our “first” room was dirty not just dirty but not cleaned from previous guests, after clearing that up we get a “new” room. While waiting for our new room we watched the cleaner come for the previous room (2 doors down) she was in and out in less than 20 minutes and never even changed the comforter, which was a little discomforting. Let’s just say these room are small which was fine because we didn’t plan on spending much time there. When we settled in we started to see how the cleanliness fell short of what we expected. Hair in shower, the soaps on wall were empty but we were able to get some the next day, some kind of liquid spilled on the baseboard where the small trash can is in the sleeping area, the doors looked like they haven’t been wiped down in years around the handles were black, the ac/heat didn’t work we set it at 74 and it got down to 69 tried to turn on the heat and it went down to 67 we finally just shut it off to feel comfortable in the room.