Expedia did not communicate the property was under renovation. The property felt extremely unsafe…empty, dirty, low lighting, with 2 other guest at most (possibly construction workers), with only one staff member. There was only one floor available that was old in disrepair with dirty hallway & rooms and felt very unsafe. We did not stay at hotel. Though the employee provided a full refund and communicated he had done so in his system, it would be up to Expedia to see it through due to our booking direct with them. We did not get this refund from Expedia as we had booked a non-refundable reservation. Though the hotel experience was extremely unpleasant, we put the blame on Expedia for poorly representing the situation and not providing a refund even though we did not stay and the hotel said they had refunded direct to Expedia.